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1401 Greenbrier Parkway Reviews
Read reviews from customers who used our services at 1401 Greenbrier Parkway
Total reviews
549
Average Rating
4.4/5
Wanda W,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1705560728276
Walt was great... He clearly explained what the trouble was, how much it would cost to complete the repair and asked for our feedback. Even though we decided not to complete the repair because the item would not be worth it, he was able to find us some points that I had from Sears that gave me a discount on the service he provided.
Terri B,
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that Walt provided clear explanations and offered discounts. We apologize if the repair was not completed, and we value your business.
Sears Home Services on 1705567214156
Very professional, courteous and knowledgeable
James G,
Customer service response - Thank you for taking the time to leave us a review. We appreciate your kind words and are glad to hear that you found our team to be professional, courteous, and knowledgeable.
Sears Home Services on 1705567613582
They came introduced themselves got the job done
Cynthea F,
Customer service response - Thank you for taking the time to leave a review of Sears Appliance Repair. We appreciate your feedback and are glad to hear that our team introduced themselves and completed the job efficiently.
Sears Home Services on 1705480563201
Great and fast service
kerry G,
Customer service response - Thank you for taking the time to leave us a review! We appreciate your kind words about our great and fast service.
Sears Home Services on 1705481357878
The scheduling got messed up. First visit needed parts ordered. Was not told parts would come to the property in the mail nor to wait for parts before scheduling next service date. Was told to set next appointment week out for 6/3/2026. Waited all afternoon and no notice except for morning where I was told agent would be coming that date. No other texts that date had to be changed. tried calling number several times and virtual agent kept saying repair person was coming. Part #2 came that same day but late afternoon. Finally, just rescheduled online for today and received appropriate texts and tracking. Repair person got here earlier than expected. Done timely but still have to thaw out the line. Main issue was with scheduling and unable to contact a human.
Maria G,
Customer service response - Thank you for your feedback, Maria. We apologize for the scheduling confusion and communication issues, and we're glad the repair was completed timely once resolved.
Sears Home Services on 1780689494080
Lou S,
Customer service response - Thanks for the great rating, Lou! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1780685039460
Although we didn’t get the repair, our repair man was transparent and honest. Sears could have done a better job informing that the repair could not be done same day. Parts had to be ordered and a subsequent visit to fix. Ultimately the cost and wait resulted in us paying the fee and purchasing a new dryer.
Michelle H,
Customer service response - Thank you for your feedback, Michelle. We're glad the repairman was transparent and honest, and we apologize for any inconvenience regarding the repair timeline and communication.
Sears Home Services on 1779988980859
Cathie S,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1767744642369
Linda B,
Customer service response - Thank you for the 4-star rating, Linda! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1766450561924
