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1401 Greenbrier Parkway Reviews
Read reviews from customers who used our services at 1401 Greenbrier Parkway
Total reviews
544
Average Rating
4.4/5
Great and fast service
kerry G,
Customer service response - Thank you for taking the time to leave us a review! We appreciate your kind words about our great and fast service.
Sears Home Services on 1705481357878
The scheduling got messed up. First visit needed parts ordered. Was not told parts would come to the property in the mail nor to wait for parts before scheduling next service date. Was told to set next appointment week out for 6/3/2026. Waited all afternoon and no notice except for morning where I was told agent would be coming that date. No other texts that date had to be changed. tried calling number several times and virtual agent kept saying repair person was coming. Part #2 came that same day but late afternoon. Finally, just rescheduled online for today and received appropriate texts and tracking. Repair person got here earlier than expected. Done timely but still have to thaw out the line. Main issue was with scheduling and unable to contact a human.
Maria G,
Customer service response - Thank you for your feedback, Maria. We apologize for the scheduling confusion and communication issues, and we're glad the repair was completed timely once resolved.
Sears Home Services on 1780689494080
Lou S,
Customer service response - Thanks for the great rating, Lou! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1780685039460
Although we didn’t get the repair, our repair man was transparent and honest. Sears could have done a better job informing that the repair could not be done same day. Parts had to be ordered and a subsequent visit to fix. Ultimately the cost and wait resulted in us paying the fee and purchasing a new dryer.
Michelle H,
Customer service response - Thank you for your feedback, Michelle. We're glad the repairman was transparent and honest, and we apologize for any inconvenience regarding the repair timeline and communication.
Sears Home Services on 1779988980859
Cathie S,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1767744642369
Linda B,
Customer service response - Thank you for the 4-star rating, Linda! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1766450561924
Good service and updates on technician arrival.
James H,
Customer service response - Thank you for your positive feedback, James! We're happy to hear that you appreciated the service and updates on the technician's arrival.
Sears Home Services on 1765938365857
Th technician was an amazing, and did the work quickly. However, personally I think the price was way too high for that simple fix. Also communication wasn’t the best with this company but I did end up getting my serviced moved up closer. Having two technician on the job was also kinda strange. Final review, good tech, needs way better communication, and hopefully better price or a full break down receipt for what you’re paying for to be given.
Jordan C,
Customer service response - We're glad to hear the technician was amazing and quick, Jordan. We apologize for the communication issues and pricing concerns; please contact us directly so we can address these matters.
Sears Home Services on 1762130685591
Regina C,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1755571450427
The tech Justin was great. He was professional and helpful and humored my confusion. However, the service center reps kinda stink along with the app to track your tech. They give you the run around and are not clear as to when your actual service appointment window is expiring as to where your tech is and if you truly will have service that day. Other than the customer service center I would recommend the tech.
Candice,
Customer service response - Thank you for your feedback, Candice! We're happy to hear Justin was professional and helpful. We apologize for the issues with our service center and app, and appreciate your input on how we can improve.
Sears Home Services on 1749770383851
