900 E Expwy Ln Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.5/5 (41 reviews)

T&J

January 23, 2024

great service, the technician was super polite and knowledgeable.

Source: Google

Customer service response - Thank you for taking the time to leave such a positive review! We're thrilled to hear that our technician provided great service and was polite and knowledgeable. We truly appreciate your feedback!

Sears Home Services on January 24, 2024

Troy B

December 21, 2023
Source: Google

Jan G

March 13, 2025

Excellent repairman honest friendly explained all that was wrong represented your company very well

Source: Google

Customer service response - Thank you for your positive feedback and for highlighting our repairman's honesty and friendliness. We're glad to hear he represented our company well!

Sears Home Services on March 12, 2025

Marlene K

July 08, 2024
Source: Google

Customer service response - Thank you for awarding us a solid 4-star rating, Marlene! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.

Sears Home Services on July 08, 2024

Macony M

July 15, 2025

Tech never show up and multiples appointment cancelled I don’t know why reason was marked repair was done

Source: Google

Customer service response - We apologize for the trouble you've faced, Macony. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on July 14, 2025

Keith J

January 28, 2025

The wrong part was ordered. The wrong color arrived. I never heard a knock they closed the case. I was told to contact Best Buy to fix the mistake by Sears Appliance Repair.

Source: Google

Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on January 28, 2025

Kade M

December 03, 2024

They did not have the part, and they charged us 130$. Did no work, I would go with another company

Source: Google

Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on December 03, 2024

April E

May 23, 2024

Kept trying to sell me a pro plan and HVAC. I work for an HVAC company. High priced, and was not helping me with my problem. All they were worried about was the sell.

Source: Google

Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.

Sears Home Services on May 23, 2024

Stan R

April 25, 2024

Trying to get service through their telephone numbers is horrible. They don’t come when they are scheduled, you can’t talk to a scheduler. If I ever get my washer fixed I will cancel my contract with them.

Source: Google

Customer service response - Thank you for taking the time to bring this to our attention, Stan. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.

Sears Home Services on April 24, 2024

Average Rating: 4.5/5 (41 reviews)

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