900 E Expwy Ln Reviews

Excellent repairman honest friendly explained all that was wrong represented your company very well

**BUYERS BEWARE.** DO NOT waste your money on a protection plan from Lowe's, Assurant, or Sears. I bought a Samsung washer just over a year ago and paid extra for a 5-year warranty. That warranty has been completely worthless. My washer broke in May, and for the last TWO MONTHS I've been trapped in an endless cycle of incompetence and finger-pointing. Sears has come to my home more than five times, I've waited weeks for backordered parts, and every single time I was told, "The washer is fixable." On July 7, they claimed it was finally repaired. That was a lie. The washer is still broken, and after all of their failed repair attempts, it now has visible exterior damage that it didn't have before. They literally left my washer in worse condition than when they started. Now Assurant says they can't reimburse me until Sears submits documentation proving the repair attempts were unsuccessful. The technician still hasn't submitted it, so my claim is being held hostage because of THEIR failure, not mine. Why should the customer suffer because these companies can't communicate or do their jobs? This entire process has been nothing short of CONSUMER ABUSE. They collect your money for a protection plan, drag you through months of delays, damage your appliance, and then hide behind excuses and bureaucracy instead of making it right. I've wasted countless hours, rearranged my life for repeated service appointments, and I'm still left with a broken washer. I'm done being patient. I will be filing executive complaints and reporting this to every consumer protection agency available until someone is finally held accountable. If you're thinking about buying an extended warranty through Lowe's, Assurant, or Sears, learn from my experience and save yourself the nightmare. ALSO— their customer care is AI!! You will get NO customer support because their chat support is just as bad!!! They’re also so clueless and useless!!!

The worst experience ever! Paid 2k in full and they have been no shows 2 days and wasted 2 of my days waiting for them to show up! Now waiting on a third! What a joke!

It took about 1 months after parts were ordered to get someone out to repair the fridge. No o e eould responded to calls or text. We are very unhappy with the company

Tech never show up and multiples appointment cancelled I don’t know why reason was marked repair was done

Replaced new gaskets and seals with overpriced new gaskets and and seals. Dishwashers STILL LEAKS,!!!

The wrong part was ordered. The wrong color arrived. I never heard a knock they closed the case. I was told to contact Best Buy to fix the mistake by Sears Appliance Repair.

They did not have the part, and they charged us 130$. Did no work, I would go with another company