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900 E Expwy Ln Reviews
Read reviews from customers who used our services at 900 E Expwy Ln
Total reviews
50
Average Rating
4.3/5
Excellent repairman honest friendly explained all that was wrong represented your company very well
Jan G,
Customer service response - Thank you for your positive feedback and for highlighting our repairman's honesty and friendliness. We're glad to hear he represented our company well!
Sears Home Services on 1741826476482
Marlene K,
Customer service response - Thank you for awarding us a solid 4-star rating, Marlene! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on 1720414862454
The worst experience ever! Paid 2k in full and they have been no shows 2 days and wasted 2 of my days waiting for them to show up! Now waiting on a third! What a joke!
Mat C,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1762131543098
It took about 1 months after parts were ordered to get someone out to repair the fridge. No o e eould responded to calls or text. We are very unhappy with the company
Lore C,
Customer service response - We apologize for the trouble you've faced, Lore. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1754008957584
Tech never show up and multiples appointment cancelled I don’t know why reason was marked repair was done
Macony M,
Customer service response - We apologize for the trouble you've faced, Macony. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752537895935
Replaced new gaskets and seals with overpriced new gaskets and and seals. Dishwashers STILL LEAKS,!!!
Steven K,
Customer service response - Thank you for your positive feedback. We're glad to hear you appreciated the quick and efficient service, as well as the thorough explanation and cleanup!
Sears Home Services on 1742955783238
The wrong part was ordered. The wrong color arrived. I never heard a knock they closed the case. I was told to contact Best Buy to fix the mistake by Sears Appliance Repair.
Keith J,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1738128216400
They did not have the part, and they charged us 130$. Did no work, I would go with another company
Kade M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1733287840831
Kept trying to sell me a pro plan and HVAC. I work for an HVAC company. High priced, and was not helping me with my problem. All they were worried about was the sell.
April E,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716456711057
Trying to get service through their telephone numbers is horrible. They don’t come when they are scheduled, you can’t talk to a scheduler. If I ever get my washer fixed I will cancel my contract with them.
Stan R,
Customer service response - Thank you for taking the time to bring this to our attention, Stan. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1714003294370
