1338 Jefferson Steet Reviews

He did the job well that he came to do Hopefully this will do the trick on our refrigerator.

Would have given a 5 for Austin.He and Dave were very helpful. But this was the third service visit to repair the appliance. Wrong parts ordered on 1st repairman visit.

My technician was helpful. But Sears Home Services is deceitful and I would never recommend them to others or use them again.

UPDATE: Technician Josh saved the day! Humans win. I would rate Josh 5 stars, but the AI Sears Home Services uses was overdone and mostly unhelpful. 04-16-26: We have been trying to have our Frigidaire oven fixed for the past 10 days. The first technician diagnosed the problem and ordered the part. A different technician came a week later to install the part, but the part arrived broken. Today, another technician was on his way, but I received a message that no one was home when he arrived. They were at the WRONG house. Someone was home and waiting! It is impossible to speak with a human at Sears Home Service, so I had to reschedule for this afternoon. Someone will have to hang around the house and wait, again. I'm not confident that this afternoon's tech will come to the right house. I have already given Sears Home Servies full payment for the repair. I am feeling very frustrated! I hope to be able to give a better review once my repair actually happens.

Update: We were rescheduled for Saturday, 25 July. We received a call at 12:00 pm that the tech would arrive between 2:00-4:00. At 1:30 we received a text that a technician was in route. Shortly before 2:00 pm we received a text that the appt was canceled and rescheduled for 30 July. This is absolutely unacceptable! How is this place still in business? Also, as expected, the company has AI respond to each review with a bogus phone number that will only allow you to reschedule or cancel an appt. You won’t be able to speak to a human-being. This company relies too heavily on AI and I suspect some of it is to avoid disgruntled customers. I’ve requested a refund of this warranty from Lowe’s. I would give them a zero if I could. Two appts, two days off work, and I still don’t have my washer fixed. The first time the technician came out he said he couldn’t get the common part that day. Scheduled another appt for today and he didn’t show up. Even worse, it’s impossible to speak to a customer service rep. The number the owner continues to put in the responses will not get you to a human-being. Totally unhelpful and frustrating! I want a refund for the warranty fee. This company is worthless. Why does Lowe’s deal with them?

Terrable tried to make a apointment they had no actual person and the ai system kept hanging up on me couldnt even male the apt