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1338 Jefferson Steet Reviews
Read reviews from customers who used our services at 1338 Jefferson Steet
Total reviews
63
Average Rating
4/5
Leticia M,
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on 1706292174522
Bonnie K,
He did the job well that he came to do Hopefully this will do the trick on our refrigerator.
Kimberly H,
Markine W,
Customer service response - Thanks for the great rating, Markine! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1752195447328
Kay P,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1747702938583
Would have given a 5 for Austin.He and Dave were very helpful. But this was the third service visit to repair the appliance. Wrong parts ordered on 1st repairman visit.
John W,
Customer service response - Thank you for your feedback, John. We're glad Austin and Dave were helpful, and we apologize for the inconvenience with the parts ordering.
Sears Home Services on 1742733725838
My technician was helpful. But Sears Home Services is deceitful and I would never recommend them to others or use them again.
Blake B,
Customer service response - We appreciate your feedback and are glad to hear that our technician was helpful. We apologize if there was any aspect of our service that did not meet your expectations. Thank you for taking the time to leave a review.
Sears Home Services on 1707442930142
UPDATE: Technician Josh saved the day! Humans win. I would rate Josh 5 stars, but the AI Sears Home Services uses was overdone and mostly unhelpful. 04-16-26: We have been trying to have our Frigidaire oven fixed for the past 10 days. The first technician diagnosed the problem and ordered the part. A different technician came a week later to install the part, but the part arrived broken. Today, another technician was on his way, but I received a message that no one was home when he arrived. They were at the WRONG house. Someone was home and waiting! It is impossible to speak with a human at Sears Home Service, so I had to reschedule for this afternoon. Someone will have to hang around the house and wait, again. I'm not confident that this afternoon's tech will come to the right house. I have already given Sears Home Servies full payment for the repair. I am feeling very frustrated! I hope to be able to give a better review once my repair actually happens.
Angela B,
Customer service response - We apologize for the trouble you've faced, Angela. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1776384116774
Terrable tried to make a apointment they had no actual person and the ai system kept hanging up on me couldnt even male the apt
Mike P,
This company is unreliable and doesn't keep its appointments. I was given an appointment in june to repair the air conditioner in my house at 1095 Belle Meade, and they keep postponing it and not answering my calls, claiming that the parts haven't arrived, even though I have children and my mother is an elderly woman. I absolutely do not recommend dealing with them.
Test T,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1761700278002
