202 Adams Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Elizabeth P
Been to my house 4 times now, item is still not fixed and there is no one that seems willing to actually get this problem resolved.
Customer service response - We apologize for the trouble you've faced, Elizabeth. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 15, 2025
Presley N
Needed washer repaired due to error code F6 E3. A google search says it’s the control board. Wanted a tech to come out and repair the washer. I put in the notes the error code. The tech arrived and looked at the washer and said the control board was out and he didn’t have the part to repair it. He didn’t even touch the washer. I had already taken the top off. He diagnosed it in 2 seconds. He said it would be $769 to get the part and make the repair. THE WASHER DOESN'T EVEN COST THAT MUCH. I had to spend 128$ for them to come out and do absolutely nothing. What a waste of money it feels like a scam.
Customer service response - We're really sorry to hear about your experience, Presley. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on January 26, 2025
M. L
Richard “Rick” from Sears Repairs never showed up, but they billed the warranty company because I received an email with the invoice. This place is committing fraud against the warranty service. Update: I called the phone number in the response, but just like all their phone numbers, you can’t talk to a person.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 03, 2024
Donna H
The tech could not really do anything because of the people that work for Sears. Sears dropped the ball on this. I have been without a cooktop for 4 or 5 months and I do not think Sears cares.
Customer service response - We apologize for the trouble you've faced, Donna. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 01, 2024
Ashten T
Came to fix washer that is covered under warranty of ALL PARTS AND COMPONENTS paid $75 for the technician to tell me that the issue isn’t covered under warranty and then left also was told I couldn’t get a refund of the $75. This place is a scam.
Customer service response - We apologize for the trouble you've faced, Ashten. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 02, 2024
Denise B
He first said the arm was clogged, never checked it then says the hot water was hooked up backwards until i showed him it wasnt, then said it was the soap pod dispensor, which it wasnt. It had white dried soap all over bottom of dishwasher until water was turned on and it wet the dried soap, then he says, see its gone, its working. When i said its not cleaning dishes he says, its working fine, what do u want me to do about it! I said, i wanted him to fix it then he says, theres nothing i can do for you! Then he left. He didnt even know how to turn the dishwasher on, i had to show him. Very Rude person, unexperienced. He never even checked if it was the filter.
Customer service response - Thank you, Denise, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on July 22, 2024
Corey J
Waited all day and no one showed up, but on the app it showed he arrived at our house.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 20, 2024
Michael S
There are a couple of concerns. When the appointment was made a time between 7 a.m and 6 p.m. was provided. This window is way too long as I believe they should be able to narrow this down. Who wants to wait around all day for a service call. Second is with the lack if professionalism of the technician. He wasn't very kind and made me feel very uncomfortable. He literal "told" me to flip the circuit breaker on and off while leaving him in my home alone (the circuit breaker is in my garage). He stated that he'd never handled a warranty claim and really didn't know what to do. While I believe his technical skills are there, his ability to be kind and respect the owners home (professionalism) needs attention.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 09, 2024