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7508 N Navarro St Reviews
Read reviews from customers who used our services at 7508 N Navarro St
Total reviews
197
Average Rating
4.1/5
Technician never showed up to service our washer and went ahead and turn in a full report saying he did. Even signed as if we was not gonna ever see the report. Called to have something done about it just to have them say we have set up another app. They never called to do the virtual app. This time around. We never signed anything but looks like he did it for us. Still haven’t got our washer fixed.
7110charlitos,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752808505320
Said they came by and never did
kyndell B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752629511582
The technician was no help at all. He called me and let me know that it was not a Warranty problem. It was an installation problem so if he came out to service the refrigerator, I would be stuck paying the $400 bill. I explained to him that I spoke with Best Buy and they told me to call the warranty department. I called the warranty department and explain that it was a installation issue and he said they have to handle it because I was now on the warranty and they sent me the service guy out And now he’s telling me I will be stuck with a bill. I told him not to come.
Tyesha K,
Customer service response - We're really sorry to hear about your experience, Tyesha. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1751503718259
I placed an initial work order with Sears on May 18th, and my issue still hasn’t been resolved. The service has been plagued by multiple cancellations and a clear failure on their part to read or acknowledge important notes regarding how and when to contact me. The technicians show up unprepared, and communication is incredibly poor. This has caused me significant frustration and inconvenience. I would not recommend Sears or the American Home Shield home warranty service to anyone looking for reliable, timely repairs.
Jennifer H,
Customer service response - We apologize for the trouble you've faced, Jennifer. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1751251980119
He did not show up. He lied about servicing unit. Then closed case. I now have to open claim again for 5th time in past month. I have been trying to get unit repaired for over a month with no luck. I cannot reach a live person. I was never contacted by repair tech about his arrival or failure to show up. I have multiple witnesses to verify that no tech showed up today!
cynthia A,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1750375590897
rose L,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1747790063772
They had to come out three different times to fix my washer. They would come out, say they needed a part, the part would come in but they would not come out for a week. The next week, they came out, said they needed a part, the part came in, they couldn’t come out for a week. It took approximately 3 weeks to repair leading us to spend unnecessary money on laundry. This was a terrible experience and they need to make an effort to be more timely and responsive. You also cannot speak to a person to complain as everything is done through text and email. Bad all the way around.
zoe I,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1747614687203
Unsatisfied, Rick Almarez technician came out opened back panel of stove and determined that I had a roach problem warranties were voided no repairs done now I'm stuck with a 4 month stove that doesn't work.
Reynol A,
Customer service response - We apologize for the trouble you've faced, Reynol. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1744334354838
Vernard R,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1731986748440
Very disappointing please look somewhere else for help with a issue you have
Ruben G,
Customer service response - We apologize for the trouble you've faced, Ruben. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731552130442
