7508 N Navarro St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Nicole R
The tech guy canceled on me twice without calling me. All he did was sent me a text at 8pm both times. Once the tech guy finally got to my house he didn’t even pull my washer out to actually see the problem. He just took the top off the washer and said everything looks fine. He got out his little flashlight and that’s when he discovered the problem. Sears needs to do better. I had a bad experience with this company.
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on May 21, 2025
Monica H
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on January 26, 2025
rose L
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on May 20, 2025
zoe I
They had to come out three different times to fix my washer. They would come out, say they needed a part, the part would come in but they would not come out for a week. The next week, they came out, said they needed a part, the part came in, they couldn’t come out for a week. It took approximately 3 weeks to repair leading us to spend unnecessary money on laundry. This was a terrible experience and they need to make an effort to be more timely and responsive. You also cannot speak to a person to complain as everything is done through text and email. Bad all the way around.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on May 18, 2025
Reynol A
Unsatisfied, Rick Almarez technician came out opened back panel of stove and determined that I had a roach problem warranties were voided no repairs done now I'm stuck with a 4 month stove that doesn't work.
Customer service response - We apologize for the trouble you've faced, Reynol. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 10, 2025
Vernard R
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on November 18, 2024
Ruben G
Very disappointing please look somewhere else for help with a issue you have
Customer service response - We apologize for the trouble you've faced, Ruben. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 13, 2024
Lorina M
Waste of money!!!
Customer service response - We apologize for the trouble you've faced, Lorina. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 07, 2024
Sheila C
I am very disappointed in the service that I received today the service man that came out told me that there was roaches in the back of the panel and said that it would cost $900 to repair I was so terrified about having roaches so I called local service man to come out for a second opinion which he stated there was no roaches one of the lines was loose which he tightened and there was frozen ice in the bottom of the drawer and that's what was causing the freezer drawer from opening my out-of-pocket for the service was $375 not understanding why I paid for extended warranty and the guy that came to service didn't look at any of the things my mother pointed out to him
Customer service response - We apologize for the trouble you've faced, Sheila. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 23, 2024
Adrian C
Sears was the worst experience I’ve ever had. I been without a refrigerator for 3 months. Sears cancel our appointment nine times and never showed up to fix it. Sears is a fraud I would not ever hire them again.
Customer service response - We apologize for the trouble you've faced, Adrian. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 15, 2024
