7508 N Navarro St Reviews

He reattached ggbe handie upaide down

Never shows up

I am in the process of moving, my washer at my old address was hooked up in the garage, my new address , it is now inside. I was having some issues with it, it would not start the cycle and I would have unplug it and plug it back in. When I moved , it wouldn't come on at all anymore. So I called it to my AHS warranty. They sent out Sears-Serv Pro. When they arrived to my house, did not introduce themselves, I showed them the washer and the tech , takes his finger and runs down the top of it. (Note, my washer used to be in my garage) and it has some overspray on them from painting). I told him that nots dirt, that's overspray. I heard banging around in there. I was sitting right there and I would recieve emails about possible damage to my flooring/walls due to small space for me to sign, instead of him walking over and talking to me about what I about to receive and why. We asked him, what does think the problems is, with a roll in his eye and states alot of problems. Control main board as one. Then he tells me well, customer relations will be contacting you. Then I receive a call, stating that my washing didn't work to due bug /roach infestion. I DID NOT HAVE ROACHES, I saw the spots he was talking about, because I took it apart the night before, trying to fix it using ChatGPT.

He never showed up, then I got a text to rate my technician!!!!!!

The service technician Martin created the most uncomfortable experience I have ever had with a technician before. He made various inappropriate comments about my neighbors and the the large size of my house and was questioning me on what I did to afford my house and made comments about how he lives in a large home with a pool to and was giving me unsolicited advice on sainting my pool. He over shared strange personal information about his “wife” And “girl friend” and their living arrangements that made me very uncomfortable. My landscaper walked in my home and he began aggressively questioning her and making untoward comments to her about working at his house and then he had an attitude with me at the end of the call and accused me of knowing about the issues prior to buying the home. I had to actually ask him to leave my home. I will NEVER be calling this service again.

Needed warranty repair on new Frigidaire freezer that was locked in Sabbath mode and would not reset. Technician had no clue how to troubleshoot and repair the freezer. Said he needed to order parts; however, never heard back from him. I had to setup a follow-up. Again, no clue how to troubleshoot and claimed he did not have the parts needed. After 4 trips (I had to call and setup each one) with same results we reached out to Frigidaire corporate with threat of a lawsuit. We heard back from an executive at Frigidaire and were able to get a Frigidaire tech out of Houston who actually new what he was doing. Turns out the control panel was defective. Sears technician was useless. He became rude and agitated when questioned about not having parts and when I insisted they get another tech to handle the situation.

Should be No star!!!!! Never showed up!!! But did send a bill to the warranty company. Very fraudulent!

Worst service experience

First, the cancelled on my first appointment that I scheduled to get my dryer fixed and I had to reschedule for the day after. The ETA time kept changing on the second time I rescheduled and when the guy did show up. He looked at the dryer stepped outside and called someone. Told me it would need to be scheduled under a different service. He didn't tell me what was wrong with my dryer, after her got off the phone he told me they rescheduled for another day and he left. If I could I'd leave 0 stars, because that was the worst and most unprofessional service every