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7508 N Navarro St Reviews
Read reviews from customers who used our services at 7508 N Navarro St
Total reviews
183
Average Rating
4.1/5
He did not show up. He lied about servicing unit. Then closed case. I now have to open claim again for 5th time in past month. I have been trying to get unit repaired for over a month with no luck. I cannot reach a live person. I was never contacted by repair tech about his arrival or failure to show up. I have multiple witnesses to verify that no tech showed up today!
cynthia A,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1750375590897
rose L,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1747790063772
They had to come out three different times to fix my washer. They would come out, say they needed a part, the part would come in but they would not come out for a week. The next week, they came out, said they needed a part, the part came in, they couldn’t come out for a week. It took approximately 3 weeks to repair leading us to spend unnecessary money on laundry. This was a terrible experience and they need to make an effort to be more timely and responsive. You also cannot speak to a person to complain as everything is done through text and email. Bad all the way around.
zoe I,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1747614687203
Unsatisfied, Rick Almarez technician came out opened back panel of stove and determined that I had a roach problem warranties were voided no repairs done now I'm stuck with a 4 month stove that doesn't work.
Reynol A,
Customer service response - We apologize for the trouble you've faced, Reynol. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1744334354838
Vernard R,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1731986748440
Very disappointing please look somewhere else for help with a issue you have
Ruben G,
Customer service response - We apologize for the trouble you've faced, Ruben. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731552130442
Waste of money!!!
Lorina M,
Customer service response - We apologize for the trouble you've faced, Lorina. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1731028688262
I am very disappointed in the service that I received today the service man that came out told me that there was roaches in the back of the panel and said that it would cost $900 to repair I was so terrified about having roaches so I called local service man to come out for a second opinion which he stated there was no roaches one of the lines was loose which he tightened and there was frozen ice in the bottom of the drawer and that's what was causing the freezer drawer from opening my out-of-pocket for the service was $375 not understanding why I paid for extended warranty and the guy that came to service didn't look at any of the things my mother pointed out to him
Sheila C,
Customer service response - We apologize for the trouble you've faced, Sheila. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1729744173202
Sears was the worst experience I’ve ever had. I been without a refrigerator for 3 months. Sears cancel our appointment nine times and never showed up to fix it. Sears is a fraud I would not ever hire them again.
Adrian C,
Customer service response - We apologize for the trouble you've faced, Adrian. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723771357685
You stood me up for my appointment last Friday to fix my range oven. I have the part. I have an appointment for today, but I haven't heard anything. Are you coming? How do I get ahold of a live person to discuss this?
George D,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1706863490559
