Appointment Lookup
802-552-4364
2185 W South Loop Reviews
Read reviews from customers who used our services at 2185 W South Loop
Total reviews
36
Average Rating
4.6/5
Daniel found the issue, made arrangements to have a part replaced. Unfortunately, we have not heard from anyone since he came. No idea where and when the part will arrive. WE ARE IN DESPERATE NEED OF ANOTHER FREEZER FOR OUR PANTRY
Deborah S,
Customer service response - Thank you for your feedback, Deborah. We apologize for the delay in communication; please contact us directly so we can assist you with the part replacement.
Sears Home Services on 1739231394739
Ty N,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1730789827103
Cary N,
Customer service response - Hi Cary, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1725848888938
The information that I have my appointment is tomorrow between 6:00 and 7:00. That's good, they said it was for my dryer. That's bad. I gave him information for my washing machine. That's the serial number and everything that I gave them. I have been trying to tell somebody this, and this is the first opportunity that I've had to give my message out. See you all tomorrow
Richard K,
Customer service response - We apologize for the mix-up with your appointment details, Richard. Please contact us directly to ensure the correct appliance is serviced.
Sears Home Services on 1733806524131
He was argumentative. He acted as if he was not going to repair it, that he would not have parts. If given the choice to use him specifically. I would not. He did however, miraculously produce an ice maker and installed it, but it was not a pleasant experience.
Debbie S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1728801712241
The technician was perfectly fine. It was Sears service that was horrible. I was a month without my dryer. Completely ridiculous. They rescheduled my appointment 2 x the day of the appointment. I had to reschedule online and could never get in touch with an actual person. It was so inconvenient.
Lanette S,
Customer service response - We apologize for the trouble you've faced, Lanette. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725587865683
