4800 Texoma Pkwy Ste 800 Reviews

I would give 0 stars if I could. They are a joke. 5 trips out, my washer still doesn't work. Technicians don't know what they are doing. They are using ai and gpt to walk them through repairs. To top it all off the technician broke my cold water valve behind my washer and tried to play it off like he didn't and they have refused to fix it.

I canceled the appointment 48 hours prior. They didn’t show up but still charged for the visit. This, after THEY canceled an appointment on the day of earlier that week.

Cannot repair refrigerator. 135$ for 15minutes after having you wait all day. Even though appointment was scheduled a week in advance. The ai bot Richard tries to get you to move it up every day. Expect messages from 3 different numbers. Window in 9 hours and got service 30 minutes before that window closes expect a long wait. With zero comms until they are on the way.

They have gone AI.. It is impossible to get to a human. AI won't correct things like wrong phone numbers. It will cancel appts & u can not respond. This is enough of a problem i won't renew my 15yrs of contract service i have had with them

Made an appointment through my warranty company for my Refrigerator. Appointment was set for 12/1. I received a text message stating my technician would be here between 7:25-8:56. At 7:26 I received a text to review my technician. No one showed up. I called Sears customer service and it is completely AI run. I could not talk to a physical person at all. I had to talk to my warranty company to find out the technician stated he tried to call and no one answered the phone so he didn't show up. I have zero incoming calls or voicemails. I live rather far from town, so my assumption is that the technician did not want to drive out and just stated that they tried to call without making the effort.

Not satisfied his behaved

Did nothing. Refused to add refrigeration. Outrageous price to clean. Did not do any kind of diagnosis. Total waste of money. Will never call you again!

Was finally contacted by technician 5:15 pm, said it would be 20-30 more to arrive. The time frame given was 8am- 5pm. If your running late you no your running late, would have been nice to no.

Trying to get my washer fixed for two months now. The first tech ordered parts that had nothing to do with the problem. The second tech replaced the parts four weeks later, but was confused why he was replacing parts that couldn't possibly fix the problem. He couldn't get it to work, ordered another part, rescheduled, and left. A third tech called two weeks later before coming to the house, only to find out that I did not have the part because the second tech never ordered it. He ordered the part, scheduled another appointment two weeks out, and I still have no part and no working washer. The website does not update after the first visit, the electronic call system only sometimes recognizes that there is an outstanding order and will never allow you to speak with a human being. Sears service has never been good in my experience, but this is the worst yet, even though I have gone through this exact same process before, just never for this long. EDIT: 4th tech called today before arriving for the scheduled service. Still no control board even ordered and their system will not work correctly to order the part. They will have to figure out the problem, order the board, and come out again once the part arrives. I can only hope that this fixes the problem after all of these weeks, as Sears does not respond to me or my home warranty company even after I called them to ask for their help. Unfortunately, there is no reason to hope or to expect any kind of fix at this point. Second Edit: Another delayed visit, and the control board was not the problem after all. A new set of parts was ordered, but, of course, there was a problem with their system ordering the parts, so yet another delayed appointment while they order the parts again. It would be nice if someone would keep up with what is ordered so that they aren't finding out about problems the day of the scheduled service. Instead, failed orders and other problems delay scheduled service again and again. It only took Sears 3 control board orders and 5 service reschedulings to figure out I didn't need a new control board after all. Now I'm on to the same process with the next set of parts. Third Edit: washer is finally fixed after two and a half months. It should have taken no more than a week, but who's counting? After all, I'm the one paying and going without a washer.

The worst experience we have ever had , this took place June 26 -July 7. Sears tech arrived to check out the washer 6/26 said needs to orders parts came back6/30 installed the part and left never checked it out. Wife tried to use it as soon as he shut the door , still same won’t start & same codes flashing.i called him with 5 min. To tell him &he said he already closed the ticket I would need to call to set up new app. I did & a different tech came the next day clueless to what the last tech did ! He made a list of parts and told my wife it would be over$1100 . She told him it was under a home warranty and he told her there was some mix up they had us down for cash pay. So he left & apparently didn’t put any of this info into a computer system or nothing. So once again I had to call & set up another app.with the same Sears group through AHS . Next one was for 7/8 time was between 7am-6pm , we received our text saying he would arrive between 1:30-2:30 !! My wife stayed home all day again , the tech called me at 6:20 saying he would be there in about 30 min meaning he wanted to show up at 7pm to look at our washer . again this tech knew about what the issue was he was coming out to troubleshoot the he would have order parts . I told him it was to late never mind. I called AHS back complained to them against my wishes they set another appointment. I never responded to the text Sears sent but this tech. called me today to say he was in route and once again no parts just planned on coming out to waste more of our time . I told him no I didn’t want anybody else from Sears coming to my house today would have been 5 different service calls without it being repaired, he would have had to order parts and come back for the 6th time. Sears must think it’s ok for people to stay at home all day multiple times for no REAL service. The worst thing of all of this today is my was washing clothes at our daughters house when the tech.wanted to come look at the broken washer again. Just like I told the tech today , I had my wife go buy a washer today because that was 100x easier that dealing with the Sears Service Center. Oh I almost forgot the Sears tech repaired our ice maker back in the Spring —- it’s makes ice now but it has dripped water from the dispenser since the day after he repaired the ice maker. What a joke I should have known better thinking these people actually care and want repaired people appliances!