4800 Texoma Pkwy Ste 800 Reviews

I've worked with Kenny at Sears repair a few times and he can be counted on to blame me for whatever issue he's fixing - in the past he blamed me that my dishwasher wasn't cleaning well (needed cleaning arms replaced) because I must not be rinsing my dishes well enough first and this last time, my dishwasher gasket is coming loose on the left because I must be pulling it out to the left. I pay a lot to ensure I have the longest extended warranties on my appliances. I consider it much preferred to get these repaired than replaced - but I don't want to be hassled or blamed when I have to use those warranties. The dishwasher is getting old, stuff wears out or breaks over time, let's just keep it short, sweet and professional. No blame commentary please.

Would not recommend. 2 stars for showing up on updated time after initial appt was missed due to repair truck breaking down. Repairman was fairly rude to customer and was mostly interested in pushing an annual maintenance agreement. Won’t be using this service in the future.

I was referred to Sears from American Home Shield for a washing machine repair. I had a technician named Tim come out on Thursday, diagnose the problem and effected a quick repair. However, after he left and we tried to run a load the machine developed another issue as it would not drain. I tried to reach Sears and Tim but that was difficult as the main Sears switchboard is almost all AI. I scheduled another repair visit for Friday and was told the usual 8am to 5pm time frame. when I hadn't heard from anyone by 4:30pm I tried to reach Sears. After several tries I got a phone center that was obviously not in the US. They told me the tech was on the way but would be late. The tech finally called and left me a voice mail saying that he was not going to make it. That was about 8pm on Friday. I texted him to see if he would come on Saturday and he didn't respond. Sears automatically scheduled a Monday follow up visit so I was required to spend my Saturday at a local laundromat as we were in need of clean clothes for a business trip my wife was taking on Monday. On Monday the new technician came by and in a matter of minutes found that the first technician had accidentally disconnected a wire to the pump. Her reconnected it and left. The machine appears to be working fine now. My issue is with the incredible lack of customer awareness and assistance shown by Sears Appliance repair and the difficulty they put us through. You need to do better.

Tried running a load after service tech said it was fixed and now it isn’t running through any cycles. Will start to fill and lid locks then it doesn’t progress and shuts off. This is 2 technician this week and already had to open new claim.

This has been a very frustrating experience. We had 2 different repair techs. They were nice, prompt, and helpful. However the 1st tech spent a lot of time on the phone trying to help another tech. The 2nd tech had to call about a billing question. However, I don’t believe that was his fault. It was a problem from the 1st tech. The part was on back order for 2 weeks. Everytime I tried calling to speak to a customer service representative, I could not get through no matter what option I chose. It was very upsetting. The techs did their job but overall I wasn’t not impressed at all with Sears Home Repair!

After 2 no shows, a technician finally showed up for a warranty repair for our Thor oven. The technician couldn’t even locate the serial number or the model of our oven. I had to show him everything. He then called someone, maybe his Supervisor, and stated that they do nog have a contract with the warranty provider. Absolutely a nightmare to deal with this company. And, if you try to call and get a live agent, you will never reach one. They were just no-show your appointment and reschedule you at their convenience. DO NOT RECOMMEND.

Stuart was amazing but the customer service is beyond horrible. Not only I could not talk to a human but when I did call the number back it would say someone else's name(not mine) and something being repaired besides mind. I will be I touch with American Home Shield about this experience.

Very poor service . They don't show up on date/time of appt . When tried to call , no one will answer the phone . Then there will be automatic message on the service call, that choose your next appt date . I am so much frustrated with these guys .. I even changed the vendors by calling AHS . Then they show up at their convenient time to fix the issue . I DON'T recommend these people ... stay away with these guys if you want to have piece of mind in life.

Jerry called in and said unit was not repairable. Told me Home Shield would probably send me a check and tell me to get another one. Then left. Homeshield called and said they were transferring to another vendor because Sears did not work on this model.