4800 Texoma Pkwy Ste 800 Reviews

January 2024: This company sets your appointment window all day DURING your work hours and has a false claim that they offer flexible scheduling on their website. Who reasonably sets a window of 7am to 6pm? For us, it would need to be 3-6, to be practical. You call to speak with someone to address the matter and only get a voice system that falsely confirms appointments through an inadequate automated system. Obviously, I wasn't trying to confirm when I gave no response ( not 1 or 2) because the arrival window doesn't work. Sears can still fix this. I can't. They don't actually answer the phone around 5:30. NEW EXP: May 2024: Hussein called about working on the washer for $90 around 3PM. I asked him to check because it was supposed to be the washer and microwave for $180. He had "window" of 8-5 to show up. So YOU wait all day. Basically, I waited all day for 1/2 a job. He called his manager that said only the washer so communication is consistently terrible. Even when you talk to them because their about to come to your house, there's a problem. I can't tell which is worse, Sears or 2-10, because so far, they are equally bad. Reaching out on FB is a waste of time too. Someone asked me to contact them to fix the January problem and they weren't serious, just wanted to look like they cared in response to the review.

Had a service man out in April, The dryer was supposed to be fixed. Made a horrible noise when he left. I then called him no answer, I sent him a text no response. Here we are 6 months later dryers broke again. Said we overloaded the dryer, which is flat out a lie. Now the warranty company will not cover the dryer! I will NEVER USE SEARS EVER AGAIN.