Appointment Lookup
802-552-4364
1614 Highway 36N Reviews
Read reviews from customers who used our services at 1614 Highway 36N
Total reviews
71
Average Rating
4.6/5
Very professional
Drew P,
Customer service response - Thank you so much for your kind words and for taking the time to leave a review. We strive to provide professional service to all of our customers.
Sears Home Services on 1707190588236
The first customer service rep I spoke with knew nothing and was probably high on something. The next day I actually spoke with someone who knew how to do their job. The repair guy was great and fixed the problem in a couple of minutes.
TX D,
Customer service response - Thank you for your feedback. We apologize for the initial inconvenience but are glad to hear that our technician was able to resolve the issue quickly.
Sears Home Services on 1729133974336
Rebeca T,
The 1st technician who came out was more keen on selling me a Sears warranty than diagnosing the problem with my dishwasher and, unfortunately, the wrong part was sent. The 2nd guy, Herman C, saw the part was incorrect and was very thorough in diagnosing the problem and ordered the correct part which he fitted a few days later.
Doreen R,
Customer service response - We apologize for the initial inconvenience with the wrong part and focus on the warranty, Doreen. Thank you for your feedback, and we're glad Herman C was thorough in diagnosing and resolving the issue.
Sears Home Services on 1775245384185
Most disinterested technician of my life.
David G,
Customer service response - We apologize for the lack of engagement from our technician, David. We appreciate your feedback and will address this to improve our service.
Sears Home Services on 1744078381470
After 3 repairmen and weeks in between my washer I’d finally fixed. First one misdiagnosed the problem and the repair was rescheduled automatically by the system 3 times before Second one was finally scheduled. He was able to diagnose and order the right parts. Third one fixed the washer with lots of complaining.
W P,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1755215330372
Technician came out for a dryer that was not heating. Tech said it was a clogged vent and suggested cleaning the exhaust vent without even looking at the interior of the dryer. Stated his visit was supposed to have been $300 but only charged $180 "as a courtesy". My stepson was the only one home and paid the $180. Upon getting home I attempted to clean the vent as suggested but found it to be empty with minimal lint. I did not want to pay for another tech visit since upon complaining to the site I received no response, I purchased a new dryer. ITS A MIRACLE.... new dryer heats with no issues. Turns out it was the heating element (which i mentioned when scheduling). I have since realized that this site is not as advertised, it has no connection with Sears and the techs are 3rd party subcontractors that "sears" does not regulate. I HIGHLY DISCOURAGE ANYONE FROM USING THIS "COMPANY" for any service, they can not be trusted!!!
Bruce R,
Customer service response - We're really sorry to hear about your experience, Bruce. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1779754892915
Sears service at the moment sucks! You cannot get a hold of a person to nail down a time ….they expect you to sit at home from 8 to 5 waiting on them. They cannot give you a smaller time window. This morning I got a text message. They’ll be here at 4 o’clock so I ran and did an errand for 45 minutes and lo and behold. They showed up in those 45 minutes and left because no one was at home. Then when I tried calling five times after that, nobody answered the phone!! Feeling very frustrated😬
dyanna M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1760316988120
MOHAMMED A,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1749514821435
Such a useless company they will waste your time
Wayne W,
Customer service response - Thank you for taking the time to bring this to our attention, wayne. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1711926202822
