3308 Highway 35 N Reviews
Showing most recent reviews from verified customers of Sears Home Services
Stephanie G
Judy S
Bonnie H
Mark explained what he did and was very professional
Kim G
Had my ice maker replaced and he did a great job. Cleaned up after himself, very friendly, professional, and completed in a timely manner. Very pleased!!!
Angie H
Tell Carlos to come back, washer still isn’t working. I’ll call Monday to get your work order put in with the extended warranty company. Thanks for coming out.
Mark B
Carolyn B
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on May 05, 2025
Sue A
Communication was terrible initially and the Sears warranty people didn't place my initial call correctly. I had to wait another week to get someone to come out. He didn't have the correct part to fix my washer. They ordered the part, had to wait another week for the repair person to come out. Thankfully it was the correct part. Cost me over $200 that I had to pay in advance. Not impressed with this service. Hopefully it will improve.
Customer service response - We apologize for the communication issues and delays, Sue. We appreciate your feedback and will work to improve our service.
Sears Home Services on February 19, 2025
Mary W
when scheduling the appointment i gave model number and serial number and what the problem was. When technicians arrived he had to look up model number and serial number to find the part i needed.. He said he would have to order part an come back 2 weeks later to install. Why not have the part with you? All the information was given to him days before he arrived.
Customer service response - Thank you for sharing your experience. We apologize for the inconvenience caused by the delay in obtaining the necessary part, and we appreciate your patience.
Sears Home Services on October 15, 2024
Bevan B
Customer service response - Hello Bevan, we acknowledge and appreciate your 3-star rating. Your feedback is important to us, and we're open to hearing more about your experience with Sears Appliance Repair. If there's anything specific you'd like to discuss or suggest for improvement, please don't hesitate to reach out. Thank you for choosing us.
Sears Home Services on February 28, 2024