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3308 Highway 35 N Reviews
Read reviews from customers who used our services at 3308 Highway 35 N
Total reviews
115
Average Rating
4.2/5
when scheduling the appointment i gave model number and serial number and what the problem was. When technicians arrived he had to look up model number and serial number to find the part i needed.. He said he would have to order part an come back 2 weeks later to install. Why not have the part with you? All the information was given to him days before he arrived.
Mary W,
Customer service response - Thank you for sharing your experience. We apologize for the inconvenience caused by the delay in obtaining the necessary part, and we appreciate your patience.
Sears Home Services on 1729047908572
Bevan B,
Customer service response - Hello Bevan, we acknowledge and appreciate your 3-star rating. Your feedback is important to us, and we're open to hearing more about your experience with Sears Appliance Repair. If there's anything specific you'd like to discuss or suggest for improvement, please don't hesitate to reach out. Thank you for choosing us.
Sears Home Services on 1709142317537
Quote to make a 15 minute repair was over $400. Pretty greedy. I declined.
David B,
No show. Contractor evidently called the alternate number rather than my primary number, got no response and went to another customer. They sent me a bill for not answering the wrong phone. Called FAHW and they called contractor and verified they didn't actually go to house. I had checked my security cameras and already knew that. Supposed to call me back today but haven't heard from them.
Jim S,
Customer service response - We apologize for the trouble you've faced, Jim. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747963408289
Well I'm Very Disappointed Not Satisfied Due To Lack Of Communication Hello Was Trying To Get A Hold Of Someone And Nothing You People NEED To Make It Simple And Easy For Us To Talk To A Person Real Human Being Really People And Please Have A Supervisor Manager Contact Me Soon ASAP Call Me!!
Brian Z,
Customer service response - Thank you, Brian, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1708622926834
My experience with this company was so frustrating l will never use them again.
Ann J,
Customer service response - We apologize for the trouble you've faced, Ann. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1779410529099
hilario did not show up and forged my signature that he did.
billy T,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please email us at [email protected] so we can assist you further. Thank you for your patience.
Sears Home Services on 1776040264891
Total rip off! Estimated repair cost of over $500. Found the part online for $25 and a YouTube video that shows an easy 10min replacement. Had to pay $135 for the diagnosis!! Sears SUCKS!!!
Jeff A,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1773188313979
I can’t even give one star. Carlos never showed up. Appointment time was between 8 am and 3 pm. Received text saying he’d been here at 7 am but my ring camera does not show anyone near my door at that time or at anytime from 6 am to 8:30 am when I opened the door to feed cats. So Carlos was a total no show. I am done with Sears. You need to tell AHS that the dishwasher is not repairable because it isn’t.
Catherine M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1771808084891
Left without doing anything and said he would come back after his next appointment. Never heard from him again.
Jackie L,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1767325452590
