3308 Highway 35 N Reviews
Showing most recent reviews from verified customers of Sears Home Services
Mark B
Carolyn B
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on May 05, 2025
Sue A
Communication was terrible initially and the Sears warranty people didn't place my initial call correctly. I had to wait another week to get someone to come out. He didn't have the correct part to fix my washer. They ordered the part, had to wait another week for the repair person to come out. Thankfully it was the correct part. Cost me over $200 that I had to pay in advance. Not impressed with this service. Hopefully it will improve.
Customer service response - We apologize for the communication issues and delays, Sue. We appreciate your feedback and will work to improve our service.
Sears Home Services on February 19, 2025
Mary W
when scheduling the appointment i gave model number and serial number and what the problem was. When technicians arrived he had to look up model number and serial number to find the part i needed.. He said he would have to order part an come back 2 weeks later to install. Why not have the part with you? All the information was given to him days before he arrived.
Customer service response - Thank you for sharing your experience. We apologize for the inconvenience caused by the delay in obtaining the necessary part, and we appreciate your patience.
Sears Home Services on October 15, 2024
Bevan B
Customer service response - Hello Bevan, we acknowledge and appreciate your 3-star rating. Your feedback is important to us, and we're open to hearing more about your experience with Sears Appliance Repair. If there's anything specific you'd like to discuss or suggest for improvement, please don't hesitate to reach out. Thank you for choosing us.
Sears Home Services on February 28, 2024
David B
Quote to make a 15 minute repair was over $400. Pretty greedy. I declined.
Jim S
No show. Contractor evidently called the alternate number rather than my primary number, got no response and went to another customer. They sent me a bill for not answering the wrong phone. Called FAHW and they called contractor and verified they didn't actually go to house. I had checked my security cameras and already knew that. Supposed to call me back today but haven't heard from them.
Customer service response - We apologize for the trouble you've faced, Jim. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 22, 2025
Brian Z
Well I'm Very Disappointed Not Satisfied Due To Lack Of Communication Hello Was Trying To Get A Hold Of Someone And Nothing You People NEED To Make It Simple And Easy For Us To Talk To A Person Real Human Being Really People And Please Have A Supervisor Manager Contact Me Soon ASAP Call Me!!
Customer service response - Thank you, Brian, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on February 22, 2024
Maria Z
My dryer is not working I paid 450 for dryer to work. That why I got ya to fix my dryer.and ya didn't give me a reciet.or phone number.the technician came twice and didn't work only work15 minutes bad causes charge to much didn't get recipients for the parts
Customer service response - We apologize for the trouble you've faced, Maria. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 29, 2025
jenny V
The technician was rude. He was very frustrated when I said I wanted to check my washing machine after he said he was done. He said to me “I would not be leaving if it wasn’t repaired” I had questions about the machine. I wanted to make sure it wouldn’t leak, and I wanted to get it set up on my phone again. I have the right to check the work before the service person leaves. After I checked it and thanked him, he stormed out the door. This guy needs an attitude adjustment and some customer service training.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 20, 2025
