Appointment Lookup
802-552-4364
3100 Highway 365 Reviews
Read reviews from customers who used our services at 3100 Highway 365
Total reviews
157
Average Rating
4.7/5
I give the Technician a 5. I rate the overall satisfaction a 3( reason is 2 times I waited just to have my appt cancelled because the Technician wasn’t able to fulfill my appt on that particular day.
Terry T,
Customer service response - Thank you for your feedback, Terry. We're glad you were satisfied with the technician and apologize for the appointment cancellations; we appreciate your input.
Sears Home Services on 1786225198273
Patrick was great! Very polite and up front with estimate before starting any work.
Misty M,
Customer service response - Thank you for your feedback, Misty! We're glad to hear that Patrick was polite and transparent with the estimate.
Sears Home Services on 1752807981172
whitney H,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1750982612988
Jose R,
Customer service response - Hi Jose, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1741132366723
Susana O,
Customer service response - Thanks for the rating, Susana! If you have time, please leave a comment to let us know what went well. Your feedback is invaluable to us!
Sears Home Services on 1742181747764
sreedhar P,
Customer service response - Hi , thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1732078254763
The technician, William, was prompt, friendly, and professional. No issues there. The main issue I had was with the fact that the part needed to repair the appliance was no longer made. The freezer was bought 2-3 years ago, so it isn't too incredibly old. I provided the model number and serial number of the unit, so I feel I should be informed prior to the visit that the appliance may not be able to be repaired if the part needed was one of the discontinued units. I had already troubleshot the issue and narrowed it down to the compressor or main board. Since the main PCB was faulty, I'm left paying for the visit and the freezer is still not working. I wasn't aware that this outcome was even a possibility. That said, the overall experience wasn't terrible, which is why Im not leaving one star. Setting up the appointment was easy, there was plenty of communication (automated) from the company, and the technician experience was positive. More transparency about discontinued units should be divulge so that informed decisions can be made by the consumer.
Daniel K,
Customer service response - Thank you for your feedback, Daniel. We're glad to hear that William provided a positive service experience, but we apologize for the inconvenience regarding the discontinued part. We appreciate your suggestion for more transparency and will work on improving this aspect.
Sears Home Services on 1725499420468
Had them come out to look at my ice maker. Was told the problem was fixed and over 24 hours later there is still no ice or signs that the ice maker is working.
Kyle N,
Customer service response - We apologize for the trouble you've faced, Kyle. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778460044102
Mike R,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1774575982933
The Service man was prompt, and friendly and knowledgable but Sears bids on repair are out of touch with reality. It will be a better to buy a new one than to try and repair this dryer with those prices Extremely disappointing
Eric S,
Customer service response - We apologize for the trouble you've faced, Eric. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1746145065105
