1507 W 5th St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Joshua T
The guy knew what he was doing got it done
Customer service response - Thank you for the 5-star review! We're glad to hear our technician was knowledgeable and efficient in completing the job.
Sears Home Services on September 21, 2024
Jan E
My Technician was really knowledgeable and good. The following is no fault of the Technician. The Technician will come and diagnose the problem and then order the parts. Then you wait for the parts to be delivered and they come back to fix the appliance. The Technician went out of his way to advocate for a replacement refrigerator. I must go on to say that the Sears Protection Plan is NOT good. I can't tell the number of calls or how many numbers I called to try to get my refrigerator fixed. I got every excuse in the book for why they weren't getting the refrigerator replaced as recommended by the Technician. The Sears Protection plan was supposed to be a plan where if they weren't able to fix the appliance they would replace it. The Sears Protection Plan spent over $2000 with 5 different service calls to get my refrigerator repaired. It would have cost less than $600.00 to get a brand new one. It is currently working but it took 2 months to accomplish. I can not recomment that anyone purchase the Sears Protection Plan.
Customer service response - Thank you for the 5-star review, Jan! We're glad to hear that our technician provided knowledgeable and excellent service.
Sears Home Services on September 15, 2024
Danna S
Our technician was the absolute best, text was sent when he was on the way, and he called and let me know he was on the way and asked if good time and making sure part had been received. He was quick on getting part replaced and was great during the diagnostic visit and let me know what to do one part received.
Customer service response - Thank you for sharing your positive experience, Danna! We're thrilled to hear that our technician provided excellent communication and service.
Sears Home Services on August 28, 2024
Lora Q
Customer service response - A big thank you, Lora, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 17, 2024
Juan E
Scott was efficient, professional, and down to earth friendly. A good person. Thanks!
Customer service response - Thank you for the wonderful review! We're thrilled to hear you had a great experience with Scott.
Sears Home Services on June 27, 2024
Martin G
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on June 13, 2024
Meagan V
Called in advance just like I asked and was super knowledgeable & quick to get my problem resolved!
Customer service response - Thank you for sharing your positive experience! We're thrilled to hear our team met your expectations with their prompt and knowledgeable service.
Sears Home Services on June 09, 2024
jody S
Service was prompt and professional..
Customer service response - Thank you for acknowledging our prompt and professional service. We appreciate your feedback.
Sears Home Services on May 28, 2024
Ellen S
Customer service response - A big thank you, Ellen, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on February 29, 2024
Janet S
Scott was great as always. Fixed my microwave in record time. Fantastic customer service.
Customer service response - Thank you for leaving a great review! We're glad Scott was able to fix your microwave quickly and provide fantastic customer service.
Sears Home Services on February 19, 2024
