1507 W 5th St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Kathryn H
Scott did an amazing job fixing my washing machine. He really knows these machines. He had the problem diagnosed in less than 15 minutes and was able fix it quickly, too. I will definitely call Sears for my repairs again.
Customer service response - Thank you for sharing your positive experience with Sears Appliance Repair. We appreciate your kind words and are glad to hear that Scott was able to efficiently diagnose and fix your washing machine. We look forward to assisting you with any future repairs you may need.
Sears Home Services on January 31, 2024
Trina L
Customer service response - Thank you so much for the fantastic 5-star rating, Trina! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on January 25, 2024
Janice P
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on January 19, 2024
Beverly
Doug did a great job. I would have him complete future repairs.
Customer service response - Thank you for taking the time to leave a review. We appreciate your kind words and are glad to hear that Doug provided excellent service. We look forward to serving you in the future.
Sears Home Services on January 19, 2024
Tomas C
Scott did a great job getting our dishwasher working the same day. He went out of his way to get the proper part needed to fix our dishwasher. Thank you Scott
Customer service response - Thank you for taking the time to leave us a review. We are glad to hear that Scott provided excellent service and went above and beyond to fix your dishwasher. We appreciate your business and hope to serve you again in the future.
Sears Home Services on February 07, 2024
James C
Scott was quick, thorough, friendly and gave some tips and advice, definition of perfect repairman!
Lana S
VERY SLOW AND UNHELPFUL PHONE STAFF
Customer service response - We apologize for the trouble you've faced, Lana. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 14, 2024
Cynthia O
I will not use Sears again. I have had 3 visits to fix the ice machine, spent $1,200 and it has been very unsatisfactory. Every visit was a different repairman and none of them knew what they were doing. There was no record kept so they didn't know what the last person had done and none of them were very polite. I am disgusted. I will find someone local from now on.This is a racket,
Customer service response - We apologize for the trouble you've faced, Cynthia. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 03, 2025
Beverly M
Repair came out twice to fix a loud noise in my refrigerator. Both times cost me over $300 and the noise would come back a few days later. When I called customer service, I was hung up on the first time. Tried to call back and had to go through an endless loop of prompts. Finally got hold of a second person. She scheduled an appointment, but I never received any notifications or reminders. On the day of the scheduled repair, no one ever showed up.
Customer service response - Thank you, Beverly, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on June 30, 2024
