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1507 W 5th St Reviews
Read reviews from customers who used our services at 1507 W 5th St
Total reviews
65
Average Rating
4.6/5
Home all day never got a knock at the door but said we weren’t home with picture of our front door. rescheduled the appoint for same day. Said tech would arrive at 3:13pm and it’s now 6:22pm with no update. Also only a robot to talk to with no helpful information. Picture attached shows when they said I wasn’t here and the new scheduled time at 3:13 and current time at the top left.
Nate M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1774227299368
If I could mark lower I would. He never showed up and lied on the form saying I was not here. I am sitting by my door all day.
Gloria J,
Customer service response - We apologize for the trouble you've faced, Gloria. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753832351753
Technician never came. Said he called! No phone log call. Charged a service call for 1 1/2 hr to warranty and closed the service appointment. I told them this is fraud! took over 2 hours on phone and computer to finally get another appointment scheduled for 4 days later!
Jo V,
Customer service response - We're really sorry to hear about your experience, Jo. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1753141647863
I will not use Sears again. I have had 3 visits to fix the ice machine, spent $1,200 and it has been very unsatisfactory. Every visit was a different repairman and none of them knew what they were doing. There was no record kept so they didn't know what the last person had done and none of them were very polite. I am disgusted. I will find someone local from now on.This is a racket,
Cynthia O,
Customer service response - We apologize for the trouble you've faced, Cynthia. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743727103896
Repair came out twice to fix a loud noise in my refrigerator. Both times cost me over $300 and the noise would come back a few days later. When I called customer service, I was hung up on the first time. Tried to call back and had to go through an endless loop of prompts. Finally got hold of a second person. She scheduled an appointment, but I never received any notifications or reminders. On the day of the scheduled repair, no one ever showed up.
Beverly M,
Customer service response - Thank you, Beverly, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1719791231272
