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999 Pasadena Blvd Reviews
Read reviews from customers who used our services at 999 Pasadena Blvd
Total reviews
265
Average Rating
4.5/5
Three times they schedule an appointment from 8am to 5pm. They couldn't give me a shorter time frame. Even after 3 times they still couldn't fix the problem so they scheduled another appointment where they didn't show up to. And I guess they submitted a bill to the company as the company sent me a copy of the receipt. Everytime they came it was something different. I had renewed my contract with the warranty company and started making payments on the contract. Canceled on Aug 16 and I have not received my refund as of yet.
Emma H,
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697284800000
The refrigerator was not repaired. He gave us his contact information and then ghosted us after a text to him that the refrigerator and freezer were 70 degrees. American Home Shield contracts with Sears. Buyer beware. I cannot get American HomeShield to contact Sears to send another repairman.
Laura E,
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697284800000
Ernesto cancelled twice the day of the appointment in the afternoon. I took off work both times to be home, appointment was for 8a-5p and both cancellations were around 2p the day of the appointment. Finally did come out 25 days after the original request unable to repair and stated parts are back ordered. Parts came in within a week by mail and have had them for almost a month. In the mean time I called another company came out within 2 days and fixed it with parts he brought with him. Amazing how being professional, planning ahead, and being stocked on parts can make for such an easy experience(talking about other company of course) Do not use Ernesto under any circumstance unless you want to wait 2 months for a simple igniter repair. Ernesto finally showed up today 56 days later to make the repair, gave him his parts and moved on. Pitiful customer service
Austin S,
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697284800000
Tim the technician actually showed up for the appointment 5 stars for him ONLY. I have been without a refrigerator for almost a month . ZERO stars The last 4 confirmed appointments no technician called or showed up. Your automated system is designed so nobody talks to a human being, Zero stars for A&E’s Customer Service/Scheduling department. I will never use A&E or Sears appliance repair again. Overall, experience was HORRIBLE !
Ursula N,
Unprofessional
Primitivo B,
