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802-552-4364
999 Pasadena Blvd Reviews
Read reviews from customers who used our services at 999 Pasadena Blvd
Total reviews
257
Average Rating
4.5/5
Tech used no tools. He looked at the washer and said it was $800+ to repair. In less than 20 minutes, he left, saying the washer shocks were bad. I got no receipt for paying $137. These people have taken advantage of a trusting customers. The tech is a liar.
m B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1734936179364
Sears home repair is terrible and the technician that I had was also terrible he came. I told him that my gas dryer was not heating up, but it was still rotate. We both saw that it still worked except the heating element. He told me the wire burned out he replaced the wire and then the dryer wouldn’t work so he said I needed to replace the start button sent me another invoice for about $26 that I paid same day and come to find out he didn’t even put the part in, this all happened November 14 today is Monday, November 18 and my dryer is still not working off. Call Sears multiple times trying to get this rectified with no help and my dryer is still not fixed especially since I almost paid $400.
Amber L,
Customer service response - We're really sorry to hear about your experience, Amber. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1731987044213
A technician NEVER showed up. Sears lied. I wish I could give them 0 stars. There 501 phone number is automatic and you can't speak with a human. Horrible
KB,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1724124259062
They showed up an hour and a half after the for hour appointment window. They charged my wife $400 for an hour of labor, no parts ordered. What a ripoff
Jory B,
Customer service response - We're really sorry to hear about your experience, Jory. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1723001228427
Horrible insurance
Alba M,
Customer service response - A big thank you, Alba, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1721048582448
The technician did his job but you as a company is the worst ever very irresponsible did not show up twice to make the repair without any explanation I had to call my insurance company to find out why never again will I use your poor service.
Jose R,
Customer service response - Thank you, Jose, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1719283467971
Technician out here 3 times has to order another part washer out 1 month already now wait another 2 weeks
Alex S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718598027387
Had wrong phone number, which took me 3 hrs of phone calls to fix this this morning. The service appt was made the evening before, with the email arriving after 7pm. When I tried to fix the wrong phone number, the message of can’t help now and try later. No service received because the tech couldn’t text or call me, and noticed there was no car in driveway. He didn’t ring the doorbell. Sears service couldn’t make me a new appt, telling me to call my warranty company to request another service.I called Choice and I’m still waiting for their email. I’m very upset with this whole situation.
Margaret D,
Customer service response - Thank you for taking the time to bring this to our attention, Margaret. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1711075093919
Michele D,
Customer service response - Hi Michele, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1706293750208
Bad,send someone supposed fix an appliance, and the person only say you need buy new appliance, and he don't check anything, and I'm pay for nothing,
Ana L,
Customer service response - Ana Lobo, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further for you, please send us a message to https://www.facebook.com/SearsHomeServices/, with your name, address, and phone number associated with your account. Please reference this review, thank you
Sears Home Services on 1639483200000
