999 Pasadena Blvd Reviews

(Translated by Google) I don't recommend it. (Original) No lo recomiendo

Terrible experience the first technician who came claimed my washer motor is completely burned out that they could not do anything that I would need to wait for a call to receive a offer bc they do not make this part anymore. He said he called his supervisor no call. He documented he fixed it and case was close the Second time a technician closed my case documented he worked on my washer found the issue and could not contact me. NO ONE CANE TO MY HOME. HORRIBLE EXPERIENCE. I would love to speak to someone about this but everything is AI

Tech said he showed up. There was a huge cardboard left with a time, but no one called me to say they were at the house. There is an app to check for estimated time, which tech did not update at all. First it said 9:48am, and then about 10:30 it changed to 11:06, and then that was it. Next I got a bill for $125 labor via email.

Didn’t show up or update the time to come waiting from 7am to 6 pm is too long of a time should be 4 hour window times instead

Worst experience ever. I made the diagnostic appointment and was told parts needed to be ordered . So I had to take another day of for the repair because they only come Monday thru Friday from 7am to 7pm or 8 am to 5pm. On the second appointment the tech said more parts were needed , so there goes another waste day off. The 3rd appointment my husband took off, I received a text saying that the job had been completed but in reality the tech never came, another waste day. After several calls 4th appointment was made for a Saturday. Two day before my appointment I received a call that they could come on Friday 11/28/25 so I exempted since I was off for the Thanksgiving holiday. On Friday my text stated that the tech would arrive between 8:15 am to 8:45am at 8:30 am I received another text saying the job had been completed, the tech never showed up he just closed the ticket and lied that he had repaired my stove. What ever you do , DO NOT GET A WARRANT SERVICE WITH SEARS. THEY ARE NOT CUSTOMER FRIENDLY OR RELIABLE. ZERO STARS

Abel L. installed part and left without confirming refrigerator was working after the repair. Said we had to wait 24hours and then file a warranty claim.

I give Sears home service 0 stars ! My appointment was today and no technician showed up. And the update states the technician arrived - but no tech arrived . So here you go Sears…I have been trying to get my washer serviced/ overhauled since February/2025. We are now in the month of July2, 2025 and my washer has not been serviced. Each time I call to complain about this issue- I received excuses from , the order was closed out, unforeseen circumstances the tech had to cancel , and when a tech did arrive , another part had to be ordered, or a tech came 2 separate times and stated he did not have the proper tools to do the repair/ overhaul, it that she parts need to be ordered ( when all the parts are here at my residence, they just need to be installed.) … and many other excuses I have noted each time I call . It is also very very frustrating that each time that when I call Sears- the representative cannot or will not provide me with a number to management or Director to discuss this ongoing issue ! I get told the issue will be escalated and that Supervisor will call me within 2-3 days - well that never happened! No call back from anyone. I have been paying for many years for this Sears Home Protection Repair Service. Why I keep getting so many cancellations and not a single technician wants to do their job what they are being paid to do the job. All I want is for my washer to get repaired. I would greatly appreciate a call from the Director/ CEO to get this resolved and have my washer overhauled.

Unfortunately, my experience with Sears Appliance Service was extremely disappointing, and I cannot recommend them based on the service I received. The technician who came to my home did not complete the work to an acceptable standard. The experience was so poor that my husband ultimately asked him to gather his equipment and leave before the job was finished. We then had to hire another company to perform the work correctly. I also want to WARN anyone considering Sears' dryer vent cleaning service. We had been paying Sears to clean our dryer vent annually and trusted that the service was being performed properly. However, when another reputable company recently inspected and cleaned the vent, they showed us before-and-after photos that revealed the vent had not actually been cleaned. It was heavily clogged and presented a potential fire hazard. My advice is simple: whenever you hire a company for appluance service, dryer vent or air duct cleaning, insist on before-and-after photos or video documentation so you can verify the work was actually completed and done right. I wish I had done that sooner. It's disappointing because Sears built its reputation on quality appliances and dependable service. Unfortunately, based on my experience, that level of trust and workmanship is no longer reflected in their service department. I will not be using them again.

Tech used no tools. He looked at the washer and said it was $800+ to repair. In less than 20 minutes, he left, saying the washer shocks were bad. I got no receipt for paying $137. These people have taken advantage of a trusting customers. The tech is a liar.

Sears home repair is terrible and the technician that I had was also terrible he came. I told him that my gas dryer was not heating up, but it was still rotate. We both saw that it still worked except the heating element. He told me the wire burned out he replaced the wire and then the dryer wouldn’t work so he said I needed to replace the start button sent me another invoice for about $26 that I paid same day and come to find out he didn’t even put the part in, this all happened November 14 today is Monday, November 18 and my dryer is still not working off. Call Sears multiple times trying to get this rectified with no help and my dryer is still not fixed especially since I almost paid $400.