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999 Pasadena Blvd Reviews
Read reviews from customers who used our services at 999 Pasadena Blvd
Total reviews
265
Average Rating
4.5/5
A technician NEVER showed up. Sears lied. I wish I could give them 0 stars. There 501 phone number is automatic and you can't speak with a human. Horrible
KB,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1724124259062
They showed up an hour and a half after the for hour appointment window. They charged my wife $400 for an hour of labor, no parts ordered. What a ripoff
Jory B,
Customer service response - We're really sorry to hear about your experience, Jory. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1723001228427
Horrible insurance
Alba M,
Customer service response - A big thank you, Alba, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1721048582448
The technician did his job but you as a company is the worst ever very irresponsible did not show up twice to make the repair without any explanation I had to call my insurance company to find out why never again will I use your poor service.
Jose R,
Customer service response - Thank you, Jose, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1719283467971
Technician out here 3 times has to order another part washer out 1 month already now wait another 2 weeks
Alex S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718598027387
Had wrong phone number, which took me 3 hrs of phone calls to fix this this morning. The service appt was made the evening before, with the email arriving after 7pm. When I tried to fix the wrong phone number, the message of can’t help now and try later. No service received because the tech couldn’t text or call me, and noticed there was no car in driveway. He didn’t ring the doorbell. Sears service couldn’t make me a new appt, telling me to call my warranty company to request another service.I called Choice and I’m still waiting for their email. I’m very upset with this whole situation.
Margaret D,
Customer service response - Thank you for taking the time to bring this to our attention, Margaret. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1711075093919
Michele D,
Customer service response - Hi Michele, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1706293750208
Bad,send someone supposed fix an appliance, and the person only say you need buy new appliance, and he don't check anything, and I'm pay for nothing,
Ana L,
Customer service response - Ana Lobo, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further for you, please send us a message to https://www.facebook.com/SearsHomeServices/, with your name, address, and phone number associated with your account. Please reference this review, thank you
Sears Home Services on 1639483200000
Called for repair service call on my washer, it wasn’t under warranty but I still needed a repair. I agreed to a $70 service fee when to be charged if the tech diagnosed the issue and I declined the work. If I let them do the repairs then it was just the cost of parts and labor but nothing was to be charged till the tech was here. Was asked multiple times if I wanted to sign up for home warranty program for $49.99 a month and save 50% of any cost and it would sign me up monthly withdrawals. I said NO 3 times. Well I woke up to an $49.99 charge on my account. Spent 45 min on the phone to get the account canceled and my money returned. Do not use them. They will sign you up anyways and charge you monthly for a service even if you decline the offer 3 times. I canceled my service appointment as I don’t want to do any business with a company who just disregards a customers request and takes their money anyways hoping that they won’t notice or makes it so difficult to get it canceled they just give up.they Labeled it a “miscommunication “ it wasn’t! I clearly said “NO thank you I don’t want to sign up!” 3 different times. And while I was trying to cancel it the 4 different people I spoke to were trying to convince me to keep it! So unprofessional!
Becca C,
Customer service response - Thank you for taking the time to bring this to our attention, Becca. We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1639483200000
Worst technicians experience I've ever had, tech had zero communication skills and was extremely rude providing no service before leaving. If you use them and get Carlos I would strongly suggest you cancel the appointment or get ready to be talked down too and harassed.
Steve A,
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692014400000
