999 Pasadena Blvd Reviews

Called for repair service call on my washer, it wasn’t under warranty but I still needed a repair. I agreed to a $70 service fee when to be charged if the tech diagnosed the issue and I declined the work. If I let them do the repairs then it was just the cost of parts and labor but nothing was to be charged till the tech was here. Was asked multiple times if I wanted to sign up for home warranty program for $49.99 a month and save 50% of any cost and it would sign me up monthly withdrawals. I said NO 3 times. Well I woke up to an $49.99 charge on my account. Spent 45 min on the phone to get the account canceled and my money returned. Do not use them. They will sign you up anyways and charge you monthly for a service even if you decline the offer 3 times. I canceled my service appointment as I don’t want to do any business with a company who just disregards a customers request and takes their money anyways hoping that they won’t notice or makes it so difficult to get it canceled they just give up.they Labeled it a “miscommunication “ it wasn’t! I clearly said “NO thank you I don’t want to sign up!” 3 different times. And while I was trying to cancel it the 4 different people I spoke to were trying to convince me to keep it! So unprofessional!

Worst technicians experience I've ever had, tech had zero communication skills and was extremely rude providing no service before leaving. If you use them and get Carlos I would strongly suggest you cancel the appointment or get ready to be talked down too and harassed.

Three times they schedule an appointment from 8am to 5pm. They couldn't give me a shorter time frame. Even after 3 times they still couldn't fix the problem so they scheduled another appointment where they didn't show up to. And I guess they submitted a bill to the company as the company sent me a copy of the receipt. Everytime they came it was something different. I had renewed my contract with the warranty company and started making payments on the contract. Canceled on Aug 16 and I have not received my refund as of yet.

The refrigerator was not repaired. He gave us his contact information and then ghosted us after a text to him that the refrigerator and freezer were 70 degrees. American Home Shield contracts with Sears. Buyer beware. I cannot get American HomeShield to contact Sears to send another repairman.

Ernesto cancelled twice the day of the appointment in the afternoon. I took off work both times to be home, appointment was for 8a-5p and both cancellations were around 2p the day of the appointment. Finally did come out 25 days after the original request unable to repair and stated parts are back ordered. Parts came in within a week by mail and have had them for almost a month. In the mean time I called another company came out within 2 days and fixed it with parts he brought with him. Amazing how being professional, planning ahead, and being stocked on parts can make for such an easy experience(talking about other company of course) Do not use Ernesto under any circumstance unless you want to wait 2 months for a simple igniter repair. Ernesto finally showed up today 56 days later to make the repair, gave him his parts and moved on. Pitiful customer service

Tim the technician actually showed up for the appointment 5 stars for him ONLY. I have been without a refrigerator for almost a month . ZERO stars The last 4 confirmed appointments no technician called or showed up. Your automated system is designed so nobody talks to a human being, Zero stars for A&E’s Customer Service/Scheduling department. I will never use A&E or Sears appliance repair again. Overall, experience was HORRIBLE !

Unprofessional