5932 Fairmont Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dryer Repair
He was on time. Very professional and very helpful. Thank you so much.
Crystal J, Houston, TX
Washer repair
Very knowledgeable, friendly and cleaned up, explained in detail about the different settings, water pressure etc.
Kathleen S, Pasadena, TX
Please rate the service provided by Nakia-Kenya
Nakia was very pleasant. He told me what he was going to do. He did it. He came back in the house and explained to me what he did and what happened. Then he said that he would be back in six-months to check the heater system. Said good-bye.
Yvonne M, Deer Park, TX
Dryer issues
Daniel seemed knowledgeable and competent. The repair required more time than anticipated and he was very patient. He made sure he left the work area clean.
Rosemarie L, Pasadena, TX
Best technician!!!!!
He deserves a raise. Best technician you have. Goes above and beyond and knows exactly what he is doing.
Carla F, La Porte, TX
Francisco is the Man!!
Wow! what a pleasant experience, totally professional. Francisco called me a couple of times let me know he status and when I could expect him. he arrived on time. He was very polite and professional, explained his procedures and steps to his service call. he gave me an estimate on repairs and also offered me the service plan package. We agreed on the estimate and he began is diagnosis. Francisco had the problem isolated with in minutes, explained everything to me and began the repair. Francisco had the repairs which included, removal of the old, broken parts, prepping the copper, soldering, leak check, vacuuming the system, replacement of Freon and finally checking the system completed in short order. He plugged the refrigerator in and checked the operational condition, it was already cooling. He then cleaned up his area, his tools , replace some cover plates and shelves. Francisco then began the paperwork process, he explained everything to me step by step. He know how to operate and the areas of billing, receipts etc. on his phone and again was extremely professional. Did I say WOW?? I will make Sears my first call next time. sear is a lucky company to have such a knowledgeable, polite and professional employee on their staff. Thanks again Francisco, Ken Crumpler Jr.
Ken C, La Porte, TX
Excellent Customer Service
Abel exudes a professional demeanor and clearly displayed his knowledge and skills. He successfully performed the job of repairing our refrigerator to like new performance.
Mark J, Pasadena, TX
Washing machine fix
He did a great job. It was quick and thorough.
Michael M, Houston, TX
Washer and dryer repair
Very pleasant, explained what he was doing seem very knowledgeable
Kathleen S, Pasadena, TX
Refrigerator Repair
Abel found the leak in the cooling line for the refrigerator and repaired the problem. He also inspected the work done on the previous repair.
Robert G, La Porte, TX
