5932 Fairmont Parkway Reviews

The technician was not prepare, he said he change vehicles and did not have a part to dust the dryer and he said to do it myself.

Technician was fine but Sears changed appointment to another day without checking with me and you could not talk to a person anymore, only AI and it was no help.

On time very nice but only spent a few minutes with diagnostic didn’t check to see if drain was plugged. Tried ordering parts some not available said I will have to wait and see what happens no time frame. After I paid 100 and no known resolution

Can't say I'm happy with this service. Repair man came in, pushed the buttons on the washer like I could do, didn't open up the unit, quoted me $1300 in parts and labor to fix, and charged $130 for the time. My son opened it up later, found 1 bad part for $15 on Amazon, and its working. When I call a repair man, I guess I expect him to actually get down and open the thing up, show me what's wrong for the money, but there was no bending down at all... UPDATE: Impossible to get a human or a refund from the number or website they responded with, buyer beware.

Argumentative, narrow minded. He’s constantly dismissed a previous HVAC findings that found the two leaks where from two couplings that were not glued. And the fact that the long pvc pipe was unsupported. Any movement over time or thermal changes will cause the unglued couplings to move from the seat and ultimately leak. He failed to recognize thermal expansion nor did he consider small leaks over time cause the same exact damage to the hone. At NO time was it a spray type leak. It’s a drain line that had a shallow to no slope (meaning water barely moved). The pictures are when Houston Alliance HVAC made the service call and found the above. The invoice claims he cleared the leak which he did not. He did NO work at all. Took pictures and misrepresented the issues to home warranty. Furthermore, Jamie states on his invoice that home warranty denied the claim. Completely untrue! The warranty claim is approved and open. I have emails from home warranty which I showed him that completely contradict his statement that the claim was denied. He did zero analysis of the situation!! $130 for what??? What a waste of time with this guy. Finally, he kept saying the lack of glue would have cause immediate leaks. I have seen the opposite on atmospheric unglued pvc. No consideration for lack of craftsmanship. No consideration for vibration over time. No consideration on the line slope. No consideration of thermal expansion and contraction movements on the pipe segment. And he ignored the unsupported pvc drain line which is quite long. Basically his arrogant attitude and close minded thoughts are not professional or useful. I will refuse any further service from Sears if Jamie is still employed by them.

Warning!Warning! Do Not Use!! A negative -10! Sears Home Repair (contractor) to American Home Shield is one of the Worst repairs companies ever (Sears@$100.00)I've Emillo ordered wrong color knobs for stove, the part didn't fit. Hesaid we had no choice but to keep them as long as they were working, Sears sent Alex out & he said that No home warranty would replace the knobs but my plan do. AHS(No! Good eitherAHS@$156.00 a mo.) Alex told them that we missed used the knobs! (You're supposed to turn the knobs to use them,right?)We have spent ($256.00) all together & have not gotten replacement knobs, yet? The math is not working and neither is Sears Home Repair(Emmilo,Alex) or American Home Shield!

The tech never showed up for my appointment time. My washer and dryer went out, they had me waiting all day for no one to contact me. I will not recommend this company at all.

Tech call me say he was on the way. I was at work and arrived as the tech was leaving. I called him but he didn’t answer, I followed him to the end of the street he stopped but he refused to come back, stated the ticket was closed.

I was told the diagnostic fee was $129. The technician came, looked at my dryer, saw the gas lever was turned off and still took apart the dryer. He did that in about 5min to just confirm that it was due to the gas lever being off that no heat was coming from the dryer. He charges $160 plus tax for labor but my diagnostic fee was “waived”. He didn’t fix anything and he didn’t perform any additional “labor” aside from what was needed to diagnose the problem. he didn’t provide a receipt or reason why labor was charged.. absolute scam. I had to call the following day to get a receipt and see the breakdown of the “cost” of “services” provided. Do better Sears!..and please hire technicians that are honest and transparent.

It doesn't exist, as good as Kenmore is, Sears is "Gone With the Wind"! Just changed out my Kenmore Clothes Dryer, it lasted 32 years to include 5 moves with an Overseas move. They made none better, Whirlpool has taken over in parts!!!