1925 Central Expy - Bld G Reviews
Showing most recent reviews from verified customers of Sears Home Services
Pankaj A
He was super quick, fast in providing the service. Explained to us pretty nicely what went wrong and how to take care better
Customer service response - Thank you for your review, Pankaj! We're happy to hear that our technician was quick and informative, providing excellent service.
Sears Home Services on May 13, 2025
Dmytro
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on May 12, 2025
Sofia R
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on May 12, 2025
Rachel S
Technician was knowledgeable and thorough and friendly. He knew just what the problem was and fixed it quickly. Im very pleased.
Customer service response - Thank you for your review, Rachel! We're happy to hear that our technician was knowledgeable, thorough, and friendly, and that your issue was resolved quickly.
Sears Home Services on May 09, 2025
Danielle F
I recently had a service appointment with one of your technicians, Sergio, and I want to commend him for his professionalism and performance. He deserves 5 stars for his work. However, I’m writing to express serious concerns about the service request process itself, which I would rate only 1 star. The current system does not allow customers to accurately describe the specific issue with their appliance. Instead, it forces us to choose from a list of limited, predefined options—none of which matched my situation. This makes it extremely difficult for the technician to come prepared, as they arrive without the context or details necessary to properly assess or begin resolving the problem. It also increases the likelihood that additional appointments will be required due to missing parts or lack of preparation. This not only makes the technician’s job harder, but also adds unnecessary inconvenience for customers—especially those who don’t work from home and must take time off work for each visit. I strongly urge you to revise the system to allow customers to input a custom description of the issue. Doing so would streamline the entire process, reduce the need for repeat visits, and enable your technicians to work more efficiently and effectively. It’s a simple change that could significantly improve satisfaction on both sides. Thank you for considering this feedback. I hope to see improvements in the near future. Sincerely, Danielle Fields-Bell
Customer service response - Thank you for your detailed feedback, Danielle. We're happy to hear Sergio provided professional service, and we appreciate your suggestions regarding the service request process. Your input is valuable, and we'll consider it for future improvements.
Sears Home Services on May 09, 2025
David T
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on May 04, 2025
Cindy J
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on May 01, 2025
Irene N
Noah was incredible. He replaced the compressor in our fridge and was patient when it took longer than he'd anticipated. He had other scheduled repairs but he made sure the fridge was fully functional before he left and explained the process to us step by step. Competent, intelligent and very respectful. We're so grateful
Customer service response - Thank you for your review, Irene! We're happy to hear that Noah provided competent and respectful service, ensuring your fridge was fully functional before leaving.
Sears Home Services on April 30, 2025
Joel H
My repair tech was a veteran and amazing at his job. Definitely still ‘serving’.
Customer service response - Thank you for your review, Joel! We're happy to hear that our veteran technician provided amazing service.
Sears Home Services on April 29, 2025
Pamela F
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on April 29, 2025
