1925 Central Expy - Bld G Reviews

Your scheduling system is the worst. You give customers a 8 am to 5 pm window...which is a joke. And your text messages say that the technician will call on the morning of the service date...that didn't happen. Both days the technician arrived well after 6:00. The repairs were made satisfactorily but the lateness, and no way to actually speak to a representative for an update is just simply unacceptable.

When asked to put on shoe cover or take off his shoes, his replied was clean then walked straight to the dryer. Asked if there’s any noise since there is no noise does not need to be fix and took all the parts he ordered with him without asking if he can take them.

He was very nice. Said reset ice maker but it’s still not working!

Each was good. Communication getting to house always a little lax but when he got here it seemed he did a great job.... Update. After each trip left the fridge still did not cool. Should have tested something more before he left. Now I have to wait 3 more days with no fridge. Next guy they.sent was Sergio. He also could not get it fixed.but thinks he found the issue and the fridge might not ever work again. I wish this company would send the same tech until the issue is resolved. Sending new people every time the person does not know the history of the fix. That is not good customer service.

Refusal to address outside problems with our home HVAC unit.

The furnace is not heating . Not sure why the technician didnt check. Please send him back. Thanks

I’m having a terrible experience with Sears Home Services. I have a 2.5-year-old Whirlpool microwave/oven wall combo. The microwave started making noise and showing a flashing light near the bottom waveguide. I scheduled a diagnosis appointment that cost $250. One technician came, briefly looked at it, and—without performing any real tests or detailed diagnosis—immediately concluded that the magnetron needed to be replaced. He said it was a two-person job and estimated about $150 for the part and $100 for the second technician, which I initially accepted. Since then, Sears has scheduled four repair visits. Every single time, only one technician showed up, despite repeatedly stating it was a two-person job. On the latest visit, it was the same technician who did the original “diagnosis,” and he actually asked us to describe the problem again. Shouldn’t there be notes from the first visit—especially when they charged $250 for a diagnostic visit? The same technician who insisted it was a two-person job then tried to proceed alone, getting his tools ready. I told him I was not comfortable with that, both for his safety and to avoid any damage to the cabinet or floors. He admitted that our case was already flagged in their system as multiple failed repair attempts and said he “couldn’t afford” another failure. When I reiterated that I only wanted the work done with the proper two-person team, he became frustrated and offered to refund the magnetron part cost and the helper fee instead. He also admitted he wasn’t sure replacing the magnetron would even fix the issue—and if they installed it and it didn’t work, I would not get any refund including the $150 part because it would be considered “used.” This raises serious questions: • Why are you replacing a major part without any proper testing or diagnosis to confirm it’s defective or that it’s the only issue? • Why charge $250 for a “diagnostic” visit when no meaningful diagnosis is actually performed? • Why repeatedly schedule a two-person job and send only one technician every time? Overall, I feel misled, overcharged, and left with an unresolved problem. I would strongly reconsider using Sears Home Services for any future repairs.

He didn’t do anything! Says he doesn’t work on that type of system and would inform you so you can line up a serviceman who will fix it.

This is not a reflection of the technician that came to my house. He was actually five stars. But I cannot get a company more than one star that doesn’t allow you to speak to a human being no matter what you do they came to repair our air-conditioning I was getting mixed messages. They set appointments without even contacting you first and just hope it works out. It’s all artificial intelligence. It’s all garbage. Artificial intelligence is far more artificial than it is intelligent. We cannot rely on it yet. Customer service a zero on this one. Absolutely insane to not have a single person working for a company. That’s been in business for 1 billion years. Use a company you can actually call if you have the choice.

Didn't do a thing, just told me I needed 2 new A/C units. Took some pictures of previous repairs