6002 Slide Rd Reviews

He fixed the problem, but scraped paint off our wall while doing so

Sears Appliance Repairs needs to communicate more with their techs. I spent an hour each time with customer service on the part for my oven that was not deliver directly to my house. No one could find any information on where the part went and that it showed delivered to my house. After much deliberation, I just gave up and tried to relate to customer service that if a tech came out to install the part that he'd better have the part with him due to it not being delivered to me. How hard is it to track something with UPS since SAR ordered the part directly. I took it upon my self to find out where the part was delivered. I called UPS and pursued the package. Finally, after much deliberation, UPS gave me the address where it was delivered to. Well, it showed not my address but an address that was located northwest of town from where I'm located. Customer Service could of pursued this same tactic and could of found out where part went but no communication was involved. After 5 weeks, I finally have the part installed and my oven working. I will not give this company but 2 stars for the time frame and frustration I went thru with their customer service personnel. In the future, if I needed, I will for sure look for another appliance repair co.

He put the new part on my refrigerator for the water filter. I had to turn the ice maker off until Sears came. My refrigerator hasn’t made ice yet so I’m waiting for that. He didn’t clean up after himself like they normally do. I was trying to get my refrigerator cleaned up and forgot to get a picture of it. I sure hope my refrigerator makes ice now. Sears cancelled 2 times before coming out, it has taken right at a month for a repair since I first called in.

The technician installed the new ice maker in a timely manner upon his arrival. No problems where due to the technician but no one from Sears service contacted me to cancel my original appointment for repair on Thursday, June 13th and no repair technician came that day.

The technician did a good job however the turn around time to return was horrible. The part needed to fix my washer was here within 2 days of ordering it. The tech did not return till the following Tuesday which put me and my family out of a washer for a week! I tried to call the tech several times and the least he could have done was call me to advise me he'd be back in a week to fix it. 🫤🫤

Came out to fix washer, still leaking.

Took to long to get service. I got rescheduled 3 time and then waited all day for technician just so he can tell me that they were going to send me a new replacement. Technician was great very polite and knowledgeable of what he was doing.

Doug tried very hard but the problem was not fixed. He has replaced the ice maker, did not fix the issue, then he replaced a water valve but still has not fixed the problem. It still does not consistently make ice. Not sure what my next steps are.

WHAT EVERYONE IS COMPLAINING ABOUT WHEN IT COMES TO REFRIGERATOR, ICE MAKER, AND RESCHEDULING IM EXPERIENCING THAT AT THIS VERY MOMENT. AUGUSTINE AND SCOTT ARE THE BEST THEY HAVE WHEN IT COMES TO WASHER AND DRYERS WHICH THEY REPAIRED AWHILE BACK FOR ME. THEY WELL EXPERIENCED.. I HAVE A $3500 JENN AIR FRIDGE THAT IM CONCERNED ABOUT THERE TECHNICIAN FOR FRIDGES. I DONT LIKE A RUSH JOB. THE NEW GUY HAS BEEN OUT 3X'S TO WORK ON IT. AT THIS POINT IM THINKING HE IS RUINING EVEN MORE WHEN HE WORKS ON IT.. WATER PUDDLE WAS STEADY BUILDING UP. AFTER REPLACING FAN MOTOR AT THE BOTTOM HE TORE THE FOAM OUT AND THAT NO LONGER COULD BE REPLACED. MY FRIDGE IS OUT OF WARRANTY BUT IN STILL LIKE NEW CONDITION. IF YOU REPAIR ANYTHING OF MINES I WOULD LIKE IT TO BE PUT BACK TOGETHER THE SAME WAY YOU TAKE IT APART... IM HAVING. IM HAVING TO CALL SEARS BACK OUT BECAUSE THE FAN MOTOR QUIT WORKING AGAIN. DIDNT LAST 2WEEKS.. SEEM LIKE THE NEW GUY GETS REAL FRUSTRATED.. THE RESCHEDULES MESSED UP MY TIME AT WORK. I SCHEDULE TO BE OFF AND NO SHOW. I GET A MESSAGE SAYING ITS GONNA BE RESCHEDULED TOWARDS THE END OF DAY. HAPPEN TO ME 3X'S... IM NOT TOO HAPPY BOUT IT.... REAL CONCERNED IF HE KEEP MESSING WITH IT HE GONNA RUIN IT.. MY HOME WARRANTY WILL ONLY REPLACE IT WITH A $500-600 FRIDGE... THIS IS MORE TOWARDS THE OWNER THAN THE REPAIRMAN. HE NEEDS MORE HELP AND I CAN UNDERSTAND HIS FRUSTRATION...

Sears has really dropped the ball on this service call. My appointments were scheduled through their AI system which sucks badly!! Sears canceled my appointment for 3 weeks in a row before a technician showed up. The technician looked at our refrigerator once, he rescheduled a comeback 2 days later and Sears canceled that appointment and the next 2 appointments. It's been 5 weeks without my refrigerator because Sears continually canceled my appointments. I am so pissed off with Sears that I wouldn't recommend them to anyone, especially my family !!!!!! The technician did an excellent job when our appointment wasn't canceled by Sears.