Appointment Lookup
802-552-4364
6002 Slide Rd Reviews
Read reviews from customers who used our services at 6002 Slide Rd
Total reviews
232
Average Rating
4.6/5
Scott is awesome. He's from the Lubbock office and hometown of Yosemite. He actually ordered the right part a month ago and some other bafoon named Paul had no clue of the technology of updating the GE machine I had. Plus that technician (Paul) scratched up my washer pretty good and almost broke the cover of my washer. So Paul tells me " I'm not familiar with GE." I tell him " then call Scott." It started to work but he didn't update the washer with the new motherboard. we call back Sears home warranty department. They send him back to my house. Scott I don't know why. He says " it's a bad motherboard." I'm like " the washer works I just need it to be on the right settings with the knob." Anyway so this guy(Paul) has the part sent to the wrong address. Another appointment is set up and this other technician calls and says " you got the part?" I say " nope". He goes and says " I'm gonna reorder the part and have it sent to your house." He never did. Now on our October 15th appointment. Scott calls and says " did you get the part." My wife says " not yet." He goes " I'll be right over in 15 to 20 minutes." He was able to get the washer updated. It didn't need another motherboard like Paul said it was. So Scott Thank you for your dedication and keeping up with the times. You old hard heads that don't want to get with the program. Just retire. Thanks Scott, you rock!!!
Samuel S,
Customer service response - Thank you for sharing your experience, Samuel! We're thrilled to hear that Scott was able to resolve the issue and provide the service you needed. Your feedback is invaluable, and we'll work on improving our processes.
Sears Home Services on 1729215730263
Excellent service, explanation of issues, and follow up. Great to see Doug again. My ONLY issue is that Sears needs to be more specific on scheduling times, rather than just the whole day. That's not fair to the customer to not know. AT LEAST give us morning or afternoon.
Celeste F,
Customer service response - Thank you for your feedback and for recognizing Doug's excellent service. We appreciate your suggestion on scheduling improvements and will work on providing more specific time frames for our customers.
Sears Home Services on 1728552416974
Stephanie B,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1728351888276
Very helpful and friendly.
Dianne G,
Customer service response - Thank you for your kind words! We're delighted to hear you found our service helpful and friendly.
Sears Home Services on 1727396642545
Scott was extremely knowledgeable and i would highly recommend him.
Gary F,
Customer service response - Thank you for your recommendation and for recognizing Scott's knowledge. We're thrilled to hear you had a positive experience with our service!
Sears Home Services on 1727321820973
Dustin B,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1727144674099
Scott was very fast and professional. He needs a raise!
Lynda T,
Customer service response - Thank you for your positive feedback! We're thrilled to hear about Scott's fast and professional service.
Sears Home Services on 1726710322454
Doug did a very fast and efficient job. He was very friendly and very professional
Donald S,
Customer service response - Thank you for recognizing Doug's efficiency and professionalism. We're thrilled to hear you had a positive experience with our service!
Sears Home Services on 1726625920571
Kim F,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1726543036549
Ida P,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1726452784203
