6002 Slide Rd Reviews

Scott got the job done well. I have not gotten my email receipt to file on my home warranty. Please send it ASAP I cannot get through to customer service. You automated AI is a joke.

He fixed the problem, but scraped paint off our wall while doing so

Sears Appliance Repairs needs to communicate more with their techs. I spent an hour each time with customer service on the part for my oven that was not deliver directly to my house. No one could find any information on where the part went and that it showed delivered to my house. After much deliberation, I just gave up and tried to relate to customer service that if a tech came out to install the part that he'd better have the part with him due to it not being delivered to me. How hard is it to track something with UPS since SAR ordered the part directly. I took it upon my self to find out where the part was delivered. I called UPS and pursued the package. Finally, after much deliberation, UPS gave me the address where it was delivered to. Well, it showed not my address but an address that was located northwest of town from where I'm located. Customer Service could of pursued this same tactic and could of found out where part went but no communication was involved. After 5 weeks, I finally have the part installed and my oven working. I will not give this company but 2 stars for the time frame and frustration I went thru with their customer service personnel. In the future, if I needed, I will for sure look for another appliance repair co.

The technician installed the new ice maker in a timely manner upon his arrival. No problems where due to the technician but no one from Sears service contacted me to cancel my original appointment for repair on Thursday, June 13th and no repair technician came that day.

The technician did a good job however the turn around time to return was horrible. The part needed to fix my washer was here within 2 days of ordering it. The tech did not return till the following Tuesday which put me and my family out of a washer for a week! I tried to call the tech several times and the least he could have done was call me to advise me he'd be back in a week to fix it. 🫤🫤

Came out to fix washer, still leaking.

Took to long to get service. I got rescheduled 3 time and then waited all day for technician just so he can tell me that they were going to send me a new replacement. Technician was great very polite and knowledgeable of what he was doing.

Doug tried very hard but the problem was not fixed. He has replaced the ice maker, did not fix the issue, then he replaced a water valve but still has not fixed the problem. It still does not consistently make ice. Not sure what my next steps are.

Do not use this company for anything. You can not speak to a human when you call. They came and fixed my oven and I paid them. They then billed me again and subsequently turned me into collections. You can’t speak to anyone to clear up the situation. DON’T USE

Terrible service. Arranged to be home from work and then they rescheduled. All communication is from bots. ***EDIT: Sears' reply below directs me to a website with no contact info, and to a phone number that states it is an "AI only service and that a live agent is not available". Unbelievable. Can someone provide me with meaningful contact info please? Upon rescheduling, I was given an appointment window of 11 HOURS. The service tech texted me to tell me he was on the way in 10 minutes. How is anyone supposed to plan to be available for an appliance repair when they work?!? Am I supposed to use a week's worth of vacation just in case they decide to send a service technician to my house? The service technician spent 15 minutes here, and misdiagnosed the rattling sound. If I had been able to plan to be at home, I could have communicated to them that the sound was coming from the bottom, not the top, of the dryer.