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3510 McCann Rd Reviews
Read reviews from customers who used our services at 3510 McCann Rd
Total reviews
192
Average Rating
4.5/5
Our Sears home technician was very knowledgeable and fixed our issue. The technical issues trying to communicate with Sears were very poor, however.
Charles M,
The repair technician was professional, worked hard and quickly.
Robert M,
M'Lynn F,
The technician was friendly, arrived on time, and completed the task quickly and efficiently. Little more expensive than I would've hoped for. The part was $205 the labor was $320. It took the technician about 20 minutes to repair the part and even less time to diagnose it initially. That is a pretty steep hourly rate!
Mark R,
Customer service response - Thank you for your feedback, Mark. We're glad to hear the technician was friendly and efficient, and we apologize for the cost; we appreciate your input.
Sears Home Services on 1782488115895
The techs did what they could to remove ice maker and add new one that still doesn’t work.
Gordon B,
Customer service response - We're sorry to hear the new ice maker isn't working, Gordon. Thank you for your feedback, and please contact us directly so we can assist further.
Sears Home Services on 1767144046603
Brenda P,
He was polite, got the dryer working, but he forgot to put a part back. So I'm not even sure I can use it. I've texted him the picture and I've not heard back yet.
Natalie C,
There is way too much correspondence seem like I was getting a text message Every day for weeks
Robert D,
Customer service response - We apologize for the excessive correspondence, Robert. Thank you for your feedback to help us improve our communication process.
Sears Home Services on 1767144003042
The service techs were polite, helpful and quick at their jobs. Truly appreciate that. The parts costs are a joke...ordered from Amazon for what appeared to be about $50...BUT my bill shows $270 for parts...that's quite the mark-up, no?
Elizabeth S,
Customer service response - We're glad to hear the service techs were polite and helpful, Elizabeth. We apologize for any concerns regarding the parts costs and appreciate your feedback.
Sears Home Services on 1765938425967
Karen F,
Customer service response - Hi Karen, Thank you for taking the time to give us a 3-star rating. If there's anything specific we can do to improve Sears Appliance Repair services, please let us know by sending us a message at https://www.facebook.com/SearsHomeServices/. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.
Sears Home Services on 1706489840036
