3510 McCann Rd Reviews

Eli, the service tech, was great and the only reason this company received any stars. Eli diagnosed the issue, ordered parts quickly, and fixed the issue in 30 minutes. That was the good, and ONLY positive part of this experience. Original appointment was scheduled for May 23rd and today, August 18th, the issue was fixed. Several scheduled appointments where no one arrived, communication is non existent with Sears unless someone is actually coming, as in "I'll be there at 1:30pm today" type of communication. After the parts arrived, a different tech called and asked if the parts arrived and I told him yes. I described the parts and he promptly said "oh, I don't fix those microwaves. I'll have to reschedule your appointment for someone who works on those." I could never communicate (speak, chat, email) with anyone at the service center. Poor 3rd party handling of warranty work. Thankfully I am out of the warranty period so I can actually have something repaired in a timely manner. Be prepared to wait if you have to use this company.

Please do not call and schedule sears if your washing machine needs to be fixed. They came to my house for $130 and told me to order a part and see if that will fix it. I found that advice myself on YouTube. I scheduled them to come to fix my washer and paid them to do nothing. By the way we tried it and it did not fix the washer so we paid $130 plus ordered a $70 part and still need a new washer.

Took off work to meet the technician in the 11 HOUR window. Got multiple emails and texts reminding me to keep the appointment or pay a surcharge. 30 minutes after the end of the window I get an AI text telling me that the appointment would be cancelled. The text said they would "make it up to me" by letting me schedule another visit so that I could hope for them to show up again. Tried to talk to a human to no avail. Going to get a new washer tomorrow from any store but Sears.

I initially gave a good review because the service call was quick and reasonably priced. However, the technician misdiagnosed the problem and instead of re-ordering the correct part to fix my oven immediately, he asked me to wait a couple of days to call it in so it would be "under warranty" and he wouldn't take the hit for the mistake. Against my better judgment, I did this and waited to call it in & then waited again for the service call. However, mid-day, the rep for Sears cancelled my appointment BY TEXT, with no notice. This was the 3rd time I had taken time off of work for this oven repair and was cancelled on by Sears at the last minute. Mind you, if I were to cancel, they would require 24-hour notice, but didn't give me that same courtesy. Needless to say, I declined to use them to finish out the repair.

We scheduled an appointment to have our refrigerator icemakers repaired in November before the holidays, the technician came out and looked at the unit and ordered parts for the repair. When the parts came in he came out and put in the parts, as he was replacing the lower ice maker I noticed that it didn't look right, like it was broken out of the box, I asked him if it was okay and he yes. He put the parts in and said everything was good to go and left. A week later the icemakers were still not working so we had him out again, this time my husband was there. He did some diagnostics on the unit, went outside and and called someone and came back in and said he couldn't fix it and we would receive a refund for the parts and labor within 14 business days. Sounds good and moved on. My husband decided to look at the icemakers and found that the icemaker that was replaced was, in fact, broken. My husband ordered a new ice maker and a few other parts he thought was the problem, and yes, both icemakers are now working, go figure. Fast forward to a month later and still not refund, I contacted the 800 number and spoke to someone who informed me that the refund was not processed as of today. The representative did start the process of the refund and we will see how long it takes to receive it. Unless you have a new, under warranty appliance, I would not recommend this repair place for service. Doing an actual repair and troubleshooting the problem is not in their wheelhouse. It may be just our tech, who came out all three times but we will repair ourselves going forward.

Terrible communication and service. They "ordered" a timer for a washer that should be in stock anyway (the technicians words) and told us (via email) on two different occasions that they would be back between 8 and 5 on that day to repair the washer. I took off of work and stayed home only to find out late in the day that the part hasn't even shipped yet. (These timers are on amazon and could be here overnight) The automated phone assistant is a joke and won't allow you to talk to a human. The overall experience has been Pathetic.

Technician seemed nice. But then would not leave until he got his money. I wasn’t the responsible party. I had to call to find someone. He said he couldn’t order part. I asked what was the problem and said board? I would never call this place again. No one wanted to help w situation. Passed me to 3 different people. None of which cared

The price-he charge to pull out the Refrigerator and flip the switch on the plug? $175.00??? That’s what I think it was. I’ll have to check my Bank debit statement. Being the Refrigerator was already pulled out- I asked him- could he vacuum behind before he pushed it back?He said No- I can’t do that??? What? How rude- only here 5+ minutes- he He said that?????

Absolute nightmare!!! I have a double oven range. The diagnostic tech said both igniters were out. Repair tech comes to make repairs. She breaks one of the igniters and gets a replacement from her van. When we start the oven there is a small boom and a puff of smoke. She says she blew the motherboard. So fast track to 2 weeks later. She comes and makes the repairs. The top oven still doesn’t work. She says I need to calibrate it and she leaves. I calibrate it and it still doesn’t work. It took numerous calls to finally talk to someone who could help, or so I thought. Instead of the next service call being a recall on unfixed repair they put in a new order. When the tech called she remembered who I was and said she knew what the problem was and would fix it on the down low. All I had to do was pay for the part. I’m not giving Sears one more penny. How do we know that the problem now has to do with what she did? Sears will not listen and just gives me the run around.