321 N Beatty St Reviews

He was supposed to fix the ice maker. It's still not right

Low rating due to lack of communication. This was a reschedule because the tech on 6/17 did not show, did not call and the appt got dropped. Raking with “Kendall” the autobot was horrible. Choices are limited and you are not given a choice of live chat or talk to a live agent. It’s a terrible loop and needs to be fixed.

Technician did not fix the issue with the refrigerator. He replaced the parts but didn't verify if the unit was cooling. Now we have to wait a week to have another technician to identify the problem. This is myopic repair work.

The stove is extremely old it's a tappan brand and the vent from the oven comes up on the left rear side of the stove and without it being on it gets so hot from the oven that you can burn your hand and put blisters on it, the entire top of the stove is extremely hot to touch or sit anything on it and it's a very old stove and it should have been replaced instead of just wrote off and and him walking out without being replaced

Anthony came today, 6/23/25 and replaced the switchboard for my washer! He was very professional and proficient! Very apologetic for the last guy they sent out! Thank you so much Anthony!

It took 3 separate appointments being set up before they showed up to diagnose the issue. They sent messages stating “due to unforeseen circumstances “ they couldn’t be here for their appointment. Once diagnosed, the technician ordered the part and went in to tell me it was MY responsibility for the part arriving to my address, not theirs. He scheduled my appointment to replace the part. And once again, the day of the appointment I got another “due to unforeseen circumstances “ they couldn’t make it to my appointment and it had to be rescheduled. The tech that replaced my part was here at 7:00 am and was very kind. However my overall experience was this company was poor.

My regular tech was slammed so had to go with someone else. Can't get a hold of anyone. Parts were delayed. Paid 220 for parts and 330 for install of the timer. Terrible service and next time will just repair it myself instead of using them again. Was told the part would be in a week. So had to take time off work. Mind you the home is an hour away from mu house. Waited around all day because it's a 9am to 6pm arrival time. No call no show. Can't talk to anyone. Just flat out terrible service. The techs were knowledgeable. I will say that.

They came out to fix my refrigerator a couple of weeks ago because I told them that my freezer wasn’t working. The repair man said there was nothing wrong with it. Two weeks later water all over my kitchen floor. Everything in my freezer defrosted this was a Sunday called the Home Warranty people. They said Sears could not come out till Wednesday so I just bought a new refrigerator. What was I supposed to do live out of an ice chest for four days you’ve got to be kidding. Me not happy.

Didn’t fix dryer and lied on report about dogs being a safety concern when they were put up in kennels

Awful. I taken several days off work and waited home all day for them to text me last minute to reschedule to a different day. I believe It is the 4th rescheduled day from them. Costing me money missing work. It's simple show up on time when you're supposed to and not wait until 6 pm to reschedule. I will say the first gentleman Paul that came and diagnosed the problem was super great, its nice they have good people working there If I could give 0/5 stars I would for communication and reliability.