Appointment Lookup
802-552-4364
321 N Beatty St Reviews
Read reviews from customers who used our services at 321 N Beatty St
Total reviews
208
Average Rating
4.7/5
markyta C,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1745536391708
Got me up and running in no time and was very quiet
Jesse C,
Customer service response - Thank you for your feedback, Jesse! We're glad to hear our technician was efficient and considerate during the repair.
Sears Home Services on 1727321530141
Tech was great! But my 1st part wasn't the only thing needed. 1st part was ordered by artificial intelligence. Would have saved time to send Tech and let him determine what was needed.
Sharon W,
Customer service response - Thank you for your feedback, and we're glad to hear our tech impressed you! We acknowledge the issue with the part ordering process and are looking into improving this aspect for more efficient service in the future.
Sears Home Services on 1722418323838
He was supposed to fix the ice maker. It's still not right
Sue,
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1768181369916
Low rating due to lack of communication. This was a reschedule because the tech on 6/17 did not show, did not call and the appt got dropped. Raking with “Kendall” the autobot was horrible. Choices are limited and you are not given a choice of live chat or talk to a live agent. It’s a terrible loop and needs to be fixed.
Lori N,
Customer service response - We apologize for the communication issues and inconvenience, Lori. We appreciate your feedback and encourage you to contact us directly so we can address your concerns.
Sears Home Services on 1750375132813
Technician did not fix the issue with the refrigerator. He replaced the parts but didn't verify if the unit was cooling. Now we have to wait a week to have another technician to identify the problem. This is myopic repair work.
Carlos R,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1771288630310
The stove is extremely old it's a tappan brand and the vent from the oven comes up on the left rear side of the stove and without it being on it gets so hot from the oven that you can burn your hand and put blisters on it, the entire top of the stove is extremely hot to touch or sit anything on it and it's a very old stove and it should have been replaced instead of just wrote off and and him walking out without being replaced
neil W,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please email us at [email protected] so we can assist you further. Thank you for your patience.
Sears Home Services on 1750982350400
Anthony came today, 6/23/25 and replaced the switchboard for my washer! He was very professional and proficient! Very apologetic for the last guy they sent out! Thank you so much Anthony!
Rita B,
Customer service response - We apologize for the trouble you've faced, Rita. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749436099227
It took 3 separate appointments being set up before they showed up to diagnose the issue. They sent messages stating “due to unforeseen circumstances “ they couldn’t be here for their appointment. Once diagnosed, the technician ordered the part and went in to tell me it was MY responsibility for the part arriving to my address, not theirs. He scheduled my appointment to replace the part. And once again, the day of the appointment I got another “due to unforeseen circumstances “ they couldn’t make it to my appointment and it had to be rescheduled. The tech that replaced my part was here at 7:00 am and was very kind. However my overall experience was this company was poor.
Tajia B,
Customer service response - We apologize for the trouble you've faced, Tajia. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1744155017392
My regular tech was slammed so had to go with someone else. Can't get a hold of anyone. Parts were delayed. Paid 220 for parts and 330 for install of the timer. Terrible service and next time will just repair it myself instead of using them again. Was told the part would be in a week. So had to take time off work. Mind you the home is an hour away from mu house. Waited around all day because it's a 9am to 6pm arrival time. No call no show. Can't talk to anyone. Just flat out terrible service. The techs were knowledgeable. I will say that.
Frank C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1710129134640
