1901 W Gibson Reviews
Showing most recent reviews from verified customers of Sears Home Services
Angela K
Customer service response - A big thank you, Angela, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 26, 2024
Patricia O
Prompt and professional service.
Customer service response - Thank you for acknowledging our prompt and professional service. We appreciate your positive feedback!
Sears Home Services on June 13, 2024
Espy E
Excellent service! The technician gave us other preventative maintenance tips on all of our appliances. I did cut him some slack for being former Navy. Go Army beat Navy!
Customer service response - Thank you for your positive review and for acknowledging our technician's efforts and expertise, even with the friendly Army-Navy rivalry! We're glad you found the preventative maintenance tips helpful.
Sears Home Services on June 05, 2024
Janet D
Technician was very friendly and explained what was wrong and was quick to correct. Now, this call was generated from the extended warranty I purchased through Lowe’s. The issue was when I started my dryer it made a grinding noise, tech explained that the issue isn’t covered due to the company states this is a maintenance issue. BUT if I was to do the maintenance mainly cleaning out the back of the dryer vent area within the dryer itself it would VOID the warranty. So if it builds up within and the only way to take care of it is to pull off the back and if the customer isn’t allowed to do this, then it should be covered. Felt this was the biggest ripoff and it was just another way for them to make money off of the customer. SHAME ON YOU!!!!
Customer service response - We are truly sorry for the frustration you've experienced with the warranty coverage explanation. Thank you for sharing your concerns, and we appreciate your feedback.
Sears Home Services on June 03, 2024
Wilda K
Great job. Nice friendly person.
Customer service response - A big thank you, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on May 28, 2024
Eunice O
Customer service response - A big thank you, Eunice, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on May 28, 2024
Royce S
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on May 21, 2024
Leslie C
Polite, neatly dressed, very efficient!!
Customer service response - Thank you for taking the time to leave a review of Sears Appliance Repair. We are glad to hear that our technician was polite, neatly dressed, and efficient during their visit.
Sears Home Services on January 24, 2024
Keith Y
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on January 16, 2024
Hank A
Customer service response - A big thank you, Hank, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on February 05, 2024
