1901 W Gibson Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ray C
Thank you Jason for your professionalism & great workmanship.
Linda T
No repair needed.Someone had mistakenly set a delayed start of 9 hours. Tech just educated us. I had never used that feature. I expected a charge of $129 for diagnosing the problem. I was charged $193.77, though no labor or parts were needed. He was pleasant, but I feel I was overcharged.
Customer service response - Thank you for your feedback, Linda. We're glad our technician could help, but we're sorry to hear about your concerns regarding the charge. Please contact us directly so we can address this issue for you.
Sears Home Services on April 23, 2025
John L
Customer service response - Hi , thanks for the rating! We're happy to hear you had a positive experience. If you have any ideas on how we can earn that extra star, please let us know.
Sears Home Services on August 25, 2024
Tommy N
Customer service response - Thank you for the 4-star rating, Tommy! We're pleased to hear that you had a positive experience with our Sears Appliance Repair service. If there's anything specific that we can do to enhance your experience, please reach out to us. We appreciate your support and look forward to serving you again soon.
Sears Home Services on February 21, 2024
Troy W
My repairman was a great guy, got my dishwasher up and going, polite and professional. Sears home services is a joke. You simply can not talk to a human being. I had an appointment and was to set aside the time slot of 7am to 6pm, pretty good window to hang around waiting. Long story short, no one came. I can work around that if I could've spoken to a human and gotten an explanation and rescheduled.
Customer service response - We apologize for the trouble you've faced, Troy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 22, 2025
Arthur V
Gary did not do anything but look at the water filter and then told me that his estimate would be approximately 1400 USD. Then he attempted to sell me a service policy. He then required payment. I wrote a check for $137.71 he refused to give me a receipt. He told me I would receive a receipt by email. That never happened. When I tried to contact Sears home service this morning there was no path to get my receipt. Pitiful service.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on April 16, 2025
DS J
DO NOT USE Sears Home Services! They failed to repair my appliance then caused more damage to it. Made me pay up front for parts & service but have refused to refund my money. It has been 4 months and I am still trying to get my non-repair refunded. (Refund is through a foreign calling center and not through Jasper, Tx)
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on March 18, 2025
David W
The washing machine is on the porch under a cover so he said it isn’t covered by the warranty and left without even looking at it without a charge so he was going to close out his ticket and leave. We would have to turn in a separate non warranty repair request. I suppose that’s the way it is but I didn’t know that when I got the Lowe’s Protection plan.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 19, 2024
Oscar H
Customer service response - Hi Oscar, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on June 03, 2024
