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1901 W Gibson Reviews
Read reviews from customers who used our services at 1901 W Gibson
Total reviews
99
Average Rating
4.6/5
Royce S,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1716343018385
Polite, neatly dressed, very efficient!!
Leslie C,
Customer service response - Thank you for taking the time to leave a review of Sears Appliance Repair. We are glad to hear that our technician was polite, neatly dressed, and efficient during their visit.
Sears Home Services on 1706108412121
Keith Y,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1705435114426
Hank A,
Customer service response - A big thank you, Hank, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1707174788022
Thank you Jason for your professionalism & great workmanship.
R. C,
Nathan P,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1768181287579
The final technician that came out and conducted the repair was wonderful. He had our washer up and going within minutes, and it wasn't the problem initially diagnosed. The original technician didn't show up for the original scheduled appointment, he didn't show up for the second, and finally showed up on the 3rd. Having twins in the NICU meant a parent had to stay home and miss out on visits. Sears didn't call the first time to say the appointment was delayed or being rescheduled. I couldn't get in touch with anyone when I called. I kept getting disconnected. Customer service absolutely sucks.
Leslie F,
Customer service response - Thank you for your feedback, Leslie. We apologize for the inconvenience and communication issues you experienced. We're glad the final technician resolved the issue quickly. Please contact us directly so we can address your concerns further.
Sears Home Services on 1765845872434
Karen Y,
Customer service response - Hi Karen, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1754879908644
No repair needed.Someone had mistakenly set a delayed start of 9 hours. Tech just educated us. I had never used that feature. I expected a charge of $129 for diagnosing the problem. I was charged $193.77, though no labor or parts were needed. He was pleasant, but I feel I was overcharged.
Linda T,
Customer service response - Thank you for your feedback, Linda. We're glad our technician could help, but we're sorry to hear about your concerns regarding the charge. Please contact us directly so we can address this issue for you.
Sears Home Services on 1745452407286
John L,
Customer service response - Hi , thanks for the rating! We're happy to hear you had a positive experience. If you have any ideas on how we can earn that extra star, please let us know.
Sears Home Services on 1724565199893
