1901 W Gibson Reviews

Gary was a great appliance repair man resolved The problem immediately. came out fixed it on time easy to talk to. As far as the price, the parts themselves were high. I know that. I never got a break down on the repairs on paper, just a quote of what it would cost. Thought I would receive something in an invoice thru email, never did. Sears website is horrible!!

Technician did a good job. Part was overpriced and labor was overpriced. Did the $129 service call really get taken off the price??? Plastic fill hose really cost $80??

Let’s start with Kenmore Fridge ~ Gary believe was his name, visited my home twice @ $139 per visit, 2nd visit he orders parts for fridge, not sure why took 2 visits to determine parts needed. Parts have to be shipped to customers home bc Sears provides no Shop, they work out of their trucks. Was quoted and paid $1899 dollars for parts & labor , have yet to see a Detailed Invoice. But I’ve received close to 10 text & emails about rating the service and tracking of the parts to my home but NO detailed Invoice. So today John I believe was his name came out installed the parts. He didn’t have a detailed Invoice either but he Did leave behind the old Compressor box and trash, as again they work OUT of their trucks and have NO means of disposing Waste!! Wow, can find the works to describe disappointment in Sears a house hold name I grew up to Respect! Guess if I would have purchased home/appliance warranty then paperwork would have been in hand. So was I overcharged, haven’t a clue but I’m out $2500 btw service calls & parts. And oh yea dispose of our Waste please. Now let’s talk about my Microwave/Oven which was in the same visit as Fridge but had to pay $139x2 again. Absolutely no details on what parts are needed that apparently are NLA, yeap and 10 text/emails but No info describing the Issue.

My repairman was a great guy, got my dishwasher up and going, polite and professional. Sears home services is a joke. You simply can not talk to a human being. I had an appointment and was to set aside the time slot of 7am to 6pm, pretty good window to hang around waiting. Long story short, no one came. I can work around that if I could've spoken to a human and gotten an explanation and rescheduled.

Gary did not do anything but look at the water filter and then told me that his estimate would be approximately 1400 USD. Then he attempted to sell me a service policy. He then required payment. I wrote a check for $137.71 he refused to give me a receipt. He told me I would receive a receipt by email. That never happened. When I tried to contact Sears home service this morning there was no path to get my receipt. Pitiful service.

DO NOT USE Sears Home Services! They failed to repair my appliance then caused more damage to it. Made me pay up front for parts & service but have refused to refund my money. It has been 4 months and I am still trying to get my non-repair refunded. (Refund is through a foreign calling center and not through Jasper, Tx)

The washing machine is on the porch under a cover so he said it isn’t covered by the warranty and left without even looking at it without a charge so he was going to close out his ticket and leave. We would have to turn in a separate non warranty repair request. I suppose that’s the way it is but I didn’t know that when I got the Lowe’s Protection plan.