9570 Southwest Freeway Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.6/5 (196 reviews)

Wendy B

May 23, 2025

Rolando explained the problem & the solution. He was helpful. Wendy

Source: Google

Customer service response - Thank you for your 5-star review, Wendy! We're glad to hear Rolando was helpful in explaining the problem and solution.

Sears Home Services on May 22, 2025

Edgar M

May 20, 2025
Source: Google

Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!

Sears Home Services on May 20, 2025

John R

May 19, 2025
Source: Google

Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.

Sears Home Services on May 19, 2025

Debbie G

May 12, 2025

Oscar was professional and efficient. However dealing with Sears is horrible

Source: Google

Customer service response - Thank you for your 5-star review, Debbie! We're glad to hear Oscar was professional and efficient. We apologize for any difficulties you experienced with our service and appreciate your feedback.

Sears Home Services on May 12, 2025

Gwendolyn K

May 07, 2025

The technician that came to work on my refrigerator was Emmanuel. Emmanuel was very professional. He told me immediately who he was and what he was expected to collet from me before he began any work on my refrigerator. I was okay with the process. He was very polite and informed me that he needed to discuss his findings with my home warranty company. Emmanuel was very communicative. 😊

Source: Google

Customer service response - Thank you for your 5-star review, Gwendolyn! We're glad to hear Emmanuel was professional, polite, and communicative throughout the process.

Sears Home Services on May 07, 2025

Monica N

May 04, 2025

Rolando did a great job identifying the problem with our icemaker. He discussed all the options for repair/replacement and based on that info we decided to pay the fee for the assessment and possibly consider a new refrigerator. Rolando was professional and friendly and took the time to show us the parts to better understand the why the icemaker was leaking water in our freezer . I would definitely use Sears service again!

Source: Google

Customer service response - Thank you for your 5-star review, Monica! We're glad to hear Rolando was professional, friendly, and thorough in explaining the icemaker issue and repair options.

Sears Home Services on May 04, 2025

Gail L

May 04, 2025

He quickly diagnosed the problem and made the repair. Very professional.

Source: Google

Customer service response - Thank you for your 5-star review, Gail! We're glad to hear the diagnosis and repair were quick and professional.

Sears Home Services on May 04, 2025

Nilo V

May 02, 2025
Source: Google

Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!

Sears Home Services on May 01, 2025

Ben V

April 28, 2025

Archie is the BEST !

Source: Google

Customer service response - Thank you for your 5-star review, Ben! We're thrilled to hear that you think Archie is the best!

Sears Home Services on April 28, 2025

carletta M

April 10, 2025
Source: Google

Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!

Sears Home Services on April 10, 2025

Average Rating: 4.6/5 (196 reviews)