9570 Southwest Freeway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Rever G
The technician arrived on time and completed the job in a timely manner. The communication was excellent!
Customer service response - Thank you for your 5-star review, Rever! We're glad to hear the technician was punctual and communicated effectively.
Sears Home Services on June 09, 2025
A W
Tech on June 4 was professional and courteous and explained new compressor was as expensive as new refrigerator. So I declined repair. Also, I paid $401.65 on June 1 for repairs not completed. I was told by the tech on June 1 that a diagnostic fee of $129.00 was all I would owe and the remainder of $272.65 would be refunded to me. When will this happen?
Customer service response - Thank you for your 5-star review, A Waldrop! We're glad to hear the tech was professional and courteous. Please contact us directly to discuss the refund process for the repairs not completed.
Sears Home Services on June 09, 2025
Danny W
Alexander was our service technician this morning for our Sears Elite Dishwasher service. He was knowledgeable, and provided lots of insight regarding our machine. He provided us important information and especially on a cleaning product to use other than wiping the dishwasher down with vinegar. Thank you for providing a real professional, and we look forward to another service by Alexandre or another one of your techs. Thanks, D Ward.
Customer service response - Thank you for your 5-star review, Danny! We're glad to hear Alexander was knowledgeable and provided valuable insights for your dishwasher.
Sears Home Services on June 09, 2025
karen P
Very knowledgeable technician. Found the problem with the ice maker, and gave a clear explanation what was needed to repair it.
Customer service response - Thank you for your 5-star review, Karen! We're glad to hear our technician was knowledgeable and provided a clear explanation for the ice maker repair.
Sears Home Services on June 08, 2025
Kelli C
Great service. I am appreciative of the repairman getting to my house on Monday.
Customer service response - Thank you for your 5-star review, Kelli! We're glad to hear you appreciated the prompt service.
Sears Home Services on June 02, 2025
Wendy B
Rolando explained the problem & the solution. He was helpful. Wendy
Customer service response - Thank you for your 5-star review, Wendy! We're glad to hear Rolando was helpful in explaining the problem and solution.
Sears Home Services on May 22, 2025
Edgar M
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on May 20, 2025
John R
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on May 19, 2025
Debbie G
Oscar was professional and efficient. However dealing with Sears is horrible
Customer service response - Thank you for your 5-star review, Debbie! We're glad to hear Oscar was professional and efficient. We apologize for any difficulties you experienced with our service and appreciate your feedback.
Sears Home Services on May 12, 2025
Gwendolyn K
The technician that came to work on my refrigerator was Emmanuel. Emmanuel was very professional. He told me immediately who he was and what he was expected to collet from me before he began any work on my refrigerator. I was okay with the process. He was very polite and informed me that he needed to discuss his findings with my home warranty company. Emmanuel was very communicative. 😊
Customer service response - Thank you for your 5-star review, Gwendolyn! We're glad to hear Emmanuel was professional, polite, and communicative throughout the process.
Sears Home Services on May 07, 2025
