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9570 Southwest Freeway Reviews
Read reviews from customers who used our services at 9570 Southwest Freeway
Total reviews
312
Average Rating
4.6/5
Excellent: on time, very thorough and professional inspection of all the air conditioning at my old home. Thanks!
Yulia K,
A/C went out. My technician Vance was very professional and fixed the issue quick and easy. He explained the problem and made it easy to understand and gave me tips on how to prevent further issues. Highly recommend Vance and Sears
Dopamine A,
Customer service response - Thank you for your feedback! We're glad to hear Vance was professional, provided a clear explanation, and offered helpful tips for your A/C.
Sears Home Services on 1779316058172
Tech was detailed, very polite and knowledgeable.
Patty C,
Customer service response - Thank you for your feedback, Patty! We're glad to hear the tech was detailed, polite, and knowledgeable.
Sears Home Services on 1778683925676
The technician did an outstanding job.
Lidia T,
Customer service response - Thank you for your feedback, Lidia! We're glad to hear the technician did an outstanding job.
Sears Home Services on 1778117244272
Retta H,
Customer service response - Thank you for the amazing 5-star review, Retta! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1777919679554
Technician did an A+ job. The company responded to my request professionally and in record time
Paul H,
Customer service response - Thank you for your feedback, Paul! We're glad to hear our technician did an A+ job and that our company responded professionally and quickly.
Sears Home Services on 1776967870487
Carol A,
Customer service response - Hi Carol, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1776384290370
Jacqueline O,
Customer service response - Thank you for the amazing 5-star review, Jacqueline! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1775942077810
Raymond H,
Customer service response - Thank you for the amazing 5-star review, Raymond! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1775862842176
Now as for sears home warranty themselves it lacks continuity and accountability. They told me no one was coming after I told them I confirmed via email and call. Only for him to be enroute and I wasnt even home and this is the 5th time I had to take off to be serviced two weeks no washer. They switch your dates for service without you knowing order parts then send out a new tech to complete the job who has no notes on what work is being done. A Ai assistant that circles round and round to no live person. It's been a really poor experience not to mention they cracked my dryer as well UPDATE they sent out Louis and he was exceptional. He did what seven other trips wasted days and technicians didnt . He truly evaluated my machine installed the part and noticed something was rusted and causing a problem. Unsure if the others were as thorough or it was a combination of things that created the original issue . In any case he was professional, kind , respectful of my time and effective in his role ! Thank you
Lunk (,
Customer service response - We apologize for the lack of communication and the inconvenience you've experienced, Lunk. Thank you for your feedback, and we recommend contacting us directly to address these issues and ensure your concerns are resolved.
Sears Home Services on 1774313061087
