9570 Southwest Freeway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Amos P
Customer service response - A big thank you, Amos, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 10, 2024
Dorothy A
My Sears service technician was here on Monday, August 26, 2024. He gave excellent service.
Customer service response - Thank you for sharing your positive experience; we're glad to hear that our technician met your expectations with professionalism and cleanliness. We're always here to help with your appliance needs.
Sears Home Services on June 03, 2024
Chris S
Lewis was prompt, courteous and knowledgeable. Thank you for your help.
Customer service response - Thank you for your kind words about Lewis. We're thrilled he was able to assist you efficiently!
Sears Home Services on June 03, 2024
Terri G
Customer service response - A big thank you, Terri, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 03, 2024
pel M
Our 18 year old side-by-side refrigerator freezer stopped cooling the refrigerator. We were pleased to have our service rep here that day (early in the 4 hour period stated). He did a maintenance for us that is now allowing cooled air to reach the refrigerator. In a few more hours, we will be able to retrieve our food from a friend, a loaner mini-freezer, and resume our regular meal prep. Thanks!
Customer service response - Thank you for your positive feedback! We're glad we could get your refrigerator running efficiently again and appreciate your trust in our service.
Sears Home Services on May 31, 2024
Darryl R
Technician was fantastic. System update caused a 2 week delay in dispatch, however. Wildly frustrating and disappointing.
Customer service response - We apologize for the frustration the delay caused due to the system update, but we're delighted to hear our technician impressed you. Thanking you for your patience and valuable feedback.
Sears Home Services on May 31, 2024
Derek C
The technician was very good. The scheduling department sucks. I was alerted that the technician would be here between 1 and 5 on Friday 24th.
Customer service response - We're pleased to hear that our technician met your expectations, but we apologize for the inconvenience caused by our scheduling department. Thank you for bringing this to our attention.
Sears Home Services on May 29, 2024
Barbara M
Customer service response - A big thank you, Barbara, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on May 28, 2024
Cristina F
James was here on time. He was very professional, nice, and patient.
Customer service response - Thank you for highlighting James's professionalism, punctuality, and patience. We are thrilled to hear about your positive experience.
Sears Home Services on May 28, 2024
Ken S
Marcos was efficient and thorough. Friendly and communicative. Went above and beyond to make sure our washer was operating efficiently.
Customer service response - Thank you for recognizing Alejandro's hard work and friendly communication. We're thrilled to hear about your positive experience!
Sears Home Services on May 28, 2024
