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9570 Southwest Freeway Reviews
Read reviews from customers who used our services at 9570 Southwest Freeway
Total reviews
304
Average Rating
4.5/5
Melody M,
Customer service response - Hi Melody, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1747361171732
Such a nice man & so willing to answer my questions. I was pleased that he hauled the vacuum up to vacuum the dryer where I can't reach.
Connie L,
Customer service response - Thank you for your 4-star review, Connie! We're happy to hear you appreciated the service and assistance with your dryer.
Sears Home Services on 1744760952432
Marie H,
Customer service response - Thanks for the great rating, Marie! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1733909137961
He left a mess behind and there was a broom close by but I guess he was in a rush.
Hirva R,
Customer service response - Thank you for your feedback, Hirva. We apologize for the inconvenience and will remind our team to ensure cleanliness in the future.
Sears Home Services on 1725333539076
Technician did not share cost before repair. Did a good job, though.
Randy M,
Customer service response - We apologize for the oversight in not sharing the cost upfront, but are glad to hear you were pleased with the quality of the repair. Thank you for your feedback.
Sears Home Services on 1712503210787
I had to call Sears 3 times over the course of 1 year because after they fixed my fridge once, it broke 2 more times. However each time the repairman figured out what was causing the error & also showed me what to do if the same situation happens again. Needless to say, I'm going to keep my ice maker off for a bit but at least they get the job done despite how much time & money it costs. Also get a warranty the second you notice something breaks more than once. It's a lot cheaper & easier than having to pay hundreds of dollars per visit (even if nothing is/can be repaired.)
Alyx R,
Customer service response - Thank you for taking the time to share your experience with Sears Appliance Repair. We appreciate your feedback and apologize for any inconvenience caused. We strive to provide the best service possible and will take your comments into consideration to improve our future interactions with customers. Thank you again for your review.
Sears Home Services on 1706712231426
PETE S,
Customer service response - Hi , thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1761533047203
The visit was nice and not so nice. The service person was very nice and helpful. The service did not happen because I do not have a current maintenance plan and I was quoted a price of almost $800 to replace two LED lights in my side-by-side refrigerator; one light on each side. Sorry, I am not made of money. I'll use a flash light!
Dottie H,
Customer service response - We apologize for the pricing concerns, Dottie. We're glad the service person was helpful, and we appreciate your feedback to help us improve.
Sears Home Services on 1755460558908
Louis P,
Customer service response - Hi Louis, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1752808533834
My icemaker is still not working. Not sure if the new maker was tested.
Charlene J,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1746497408490
