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9570 Southwest Freeway Reviews
Read reviews from customers who used our services at 9570 Southwest Freeway
Total reviews
303
Average Rating
4.5/5
Now as for sears home warranty themselves it lacks continuity and accountability. They told me no one was coming after I told them I confirmed via email and call. Only for him to be enroute and I wasnt even home and this is the 5th time I had to take off to be serviced two weeks no washer. They switch your dates for service without you knowing order parts then send out a new tech to complete the job who has no notes on what work is being done. A Ai assistant that circles round and round to no live person. It's been a really poor experience not to mention they cracked my dryer as well UPDATE they sent out Louis and he was exceptional. He did what seven other trips wasted days and technicians didnt . He truly evaluated my machine installed the part and noticed something was rusted and causing a problem. Unsure if the others were as thorough or it was a combination of things that created the original issue . In any case he was professional, kind , respectful of my time and effective in his role ! Thank you
Lunk (,
Customer service response - We apologize for the lack of communication and the inconvenience you've experienced, Lunk. Thank you for your feedback, and we recommend contacting us directly to address these issues and ensure your concerns are resolved.
Sears Home Services on 1774313061087
Pat D,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1773704986000
Hou R,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1773623883649
Very professional, fast response caring and honesty, was able to fix the issue and great work done a true hard working person dedicated to do good job
Natleen H,
Customer service response - Thank you for your 5-star review, Natleen! We're glad to hear you found our service professional, fast, caring, and honest.
Sears Home Services on 1772155908884
The Technician, Susan, did an outstanding job of providing excellent customer service in a very friendly, professional and caring manner!
David D,
Customer service response - Thank you for your 5-star review, David! We're glad to hear Susan provided outstanding customer service in a friendly, professional, and caring manner.
Sears Home Services on 1772066707010
Rolando was great, he explained every step along the way and was very accommodating. He also provided tips on how to clean refrigerator filters to ensure to prolong life of appliance. I really appreciated that! So glad I had same technician today - thank you for that!
Marcia M,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1771892317853
Donovan was very professional, answering all my questions and giving me advice. I very much appreciated how quickly he checked the furnace.
Janet M,
Customer service response - Thank you for your 5-star review, Janet! We're glad to hear Donovan was professional, answered all your questions, and quickly checked your furnace.
Sears Home Services on 1769997039540
Stephen K,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1769998046325
Service was prompt, thorough and helpful. I will definitely use Them in the future!
Kristin M,
Customer service response - Thank you for your 5-star review, Kristin! We're glad to hear you found our service prompt, thorough, and helpful, and we look forward to serving you again in the future.
Sears Home Services on 1769471109738
The technician was very nice. The repair went smoothly and quick.
Deanna A,
Customer service response - Thank you for your 5-star review, Deanna! We're glad to hear our technician was nice and the repair went smoothly and quickly.
Sears Home Services on 1768960230917
